Reviews Management

Vanio automatically collects and manages reviews from all your platforms in one place. You can set up automated review requests, get help writing responses, and track your reputation across Airbnb, Booking.com, and other channels.

Getting Started

1. Connect your platforms — Go to Settings → Integrations and make sure your Airbnb, Booking.com, and other accounts are connected
2. Set up review requests — Navigate to Automations → Reviews and click Add Review Request
3. Configure timing — Choose when to send requests (typically 1-3 days after checkout works best)
4. Customize your message — Write a personal note that gets sent with each request
5. Choose delivery method — Select how guests receive the request (platform message, email, or SMS)

[Screenshot: Reviews automation setup page showing timing and message options]

How It Works

Automatic review collection: Once connected, Vanio pulls in all new reviews from your platforms within minutes. You'll see them appear in your Reviews Dashboard with the platform, rating, and guest details.

Smart review requests: After each checkout, Vanio automatically sends your customized review request to guests at the timing you specified. The message includes personal details from their stay to feel more authentic.

Response assistance: When reviews come in, especially negative ones, Vanio drafts suggested responses that match your tone and reference specific details from the guest's stay. You can edit before sending or write your own.

[Screenshot: Review response suggestion interface with draft response and edit options]

Key Features

• Unified dashboard — See all reviews from every platform in one place, with filtering by property, rating, and date • Automated requests — Set it once and never manually ask for reviews again • Response drafts — Get help writing professional, personalized responses to any review • Urgent alerts — Negative reviews are flagged immediately so you can respond quickly • Performance tracking — Monitor your average ratings, response rates, and trends over time • Category insights — See breakdown of ratings by cleanliness, communication, accuracy, and more

Review Response Tips

For positive reviews: Keep responses short and grateful. Thank them by name and mention something specific they enjoyed. This shows future guests you pay attention to feedback.

For negative reviews: Respond within 24 hours if possible. Acknowledge their concerns, explain what you've done to improve, and invite them to stay again. Never argue or get defensive.

Use guest details: Reference their actual stay dates, the property name, or amenities they used. This makes responses feel personal rather than generic.

[Screenshot: Reviews dashboard showing mix of reviews with ratings, response status, and quick action buttons]

Performance Tracking

The Reviews Dashboard shows your key metrics:

• Average rating trends — Track how your ratings change over time across all properties • Response rate — See what percentage of reviews you're responding to • Platform comparison — Compare performance between Airbnb, Booking.com, and other channels • Category ratings — Identify which areas (cleanliness, location, etc.) need improvement

Click on any review to see the full text, guest details, and reservation information. You can also filter by property, rating level, or platform to focus on specific areas.

Best Practices

Timing matters: Send review requests 1-2 days after checkout when the experience is fresh but guests aren't traveling. Avoid sending immediately or weeks later.

Keep messages personal: Reference their actual stay dates and property name. Mention specific amenities they used if possible.

Respond to everything: Even brief "Thank you!" responses to positive reviews show you're engaged and care about guest feedback.

Monitor regularly: Check your dashboard weekly to catch any negative reviews early and track trends across properties.

Common Questions

Q: Will guests get duplicate requests if they already left a review? A: No, Vanio checks if a review already exists before sending requests and won't send duplicates.

Q: Can I customize messages for different properties? A: Yes, you can create different automation rules for each property with unique messages and timing.

Q: What happens if I don't respond to a review suggestion? A: Nothing sends automatically. All responses require your approval before posting to any platform.