From cost center to competitive advantage

Turn phone support into a moment that delights

Phone support is typically the most expensive line item in hospitality — long hold times, missed calls, frustrated guests. Vanio AI flips it. Every call is answered instantly, in the guest's language, with full context. No hold music. No voicemail. Just a great experience that increases satisfaction and drives 5-star reviews.

Incoming Call
+44 7*** ***821
James PetersonChecking in today
Ocean Breeze CottageNov 22–25
Booking.com · 2 guestsLock code: 4821

Live call transcript

Vanio AI picks up, loads context, helps the guest — all in under 30 seconds

Live Transcript
0:47
JP
James P.
Hi, I just arrived at the property and I can't find the lockbox. It's really dark out here and I've been looking for about 10 minutes.
Vanio AI
Vanio AI
Hi James! Welcome to Ocean Breeze Cottage. I can help you right away. The lockbox is on the right side of the front door, about waist height — it's a small black box mounted to the wall. The code is 4821. There's also a motion sensor light — wave your hand near the door frame and it should turn on.
JP
James P.
Oh wait, I see it now! The light came on. Let me try the code... Yes, it worked! Thank you so much.
Vanio AI
Vanio AI
Wonderful! You'll find the house keys inside the lockbox. Once you're in, the WiFi password is on a card on the kitchen counter. If you need anything else during your stay, don't hesitate to call back. Enjoy Brighton!
Call ended · 0:47 · Resolved
Call Recording0:47
0:18 / 0:47

Customize how Vanio AI sounds

Choose the voice, language, and personality. Vanio AI sounds like a member of your team — not a robot.

Voice Settings
Voice
James
Professional, calm
Marcus
Warm, friendly
Oliver
Energetic, approachable
Language
EnglishSpanishFrenchGermanItalianPortugueseBulgarianDutchGreekJapaneseKoreanChinese
Greeting
"Hi {guest_name}! I'm Vanio, your AI assistant for {property_name}. How can I help you?"
Options
Record calls
Allow interruption
Auto-transcribe

Vanio AI knows when to escalate

Most calls are resolved instantly. When a caller needs a human — emergencies, billing disputes, owner approvals — Vanio AI has two ways to bring your team in.

Leave in Command Center
Async — your team follows up

Vanio AI wraps up the call gracefully, then drops the full transcript and a request summary directly into the reservation's dashboard item. Your team gets a push notification with context and follows up when ready.

Callback requestedJust now

Guest wants to discuss a partial refund for the broken dishwasher. Full transcript and context attached.

Reservation #48212:14 call
Notified group
Guest Relations Team
3 members · 2 online
MR
Mike R.Owner
Pushed
JW
Jessica W.Manager
Pushed
TP
Tom P.Support
Pushed
Live Call Transfer
Real-time — guest stays on the line

For emergencies or situations that need immediate attention, Vanio AI can transfer the call live to your team. The guest stays on the line while Vanio AI rings the right person — with full context already attached.

Escalation
Vanio AI knows when to stop
Vanio AI escalated

Caller reporting a burst pipe. Requires immediate human attention — not covered in knowledge base.

Confidence: 12%Emergency
Emergency Line
When seconds matter, Vanio AI won't stop until someone picks up

A burst pipe at 3 AM. A gas smell. A guest locked outside in freezing weather. These aren't "we'll get back to you" situations. When Vanio AI detects a real emergency, it doesn't send a notification and wait — it calls your team continuously until someone picks up. Multiple contacts, on repeat, escalating through the chain until the emergency is acknowledged.

Continuous calling — Rings your emergency contacts one by one, on repeat, until someone answers
Escalation chain — Primary host first, then co-host, then property manager, then owner — configurable order
Full context handoff — When someone picks up, they get the full situation: what the guest said, which property, what's happening
Guest stays informed — While calling your team, Vanio AI keeps the guest on the line and reassures them help is coming
Emergency Protocol Active
IN
Ivan N.
Primary Host
No answer
3 attempts
MK
Maria K.
Co-host
Ringing...
1st attempt
AP
Alex P.
Property Manager
Queued
Guest on hold
"Don't worry, I'm reaching your host right now. Someone will be with you very shortly."

Vanio AI gets its own phone number

Each property gets a real local phone number. Include it in check-in instructions, guest portals, or house guides — always available, always instant.

Local numbers per region

US, UK, EU — guests see a local number they trust. No international calling fees.

Caller identification

Vanio AI identifies the guest by phone number, loads their reservation, and greets them by name.

Share it with guests

Check-in instructions, guest portal, printed house guides. One number for everything.

72
Net Promoter Score

Guests rate Vanio AI voice calls higher than typical call center interactions (industry avg NPS: 31).

24/7
Availability
<5s
Pickup Time
12
Languages
89%
Resolved on Call

Stop paying for missed calls

Replace your most expensive support channel with one that delights guests 24/7, speaks 12 languages, and never needs a day off.

Start Free Trial
Works great with

Features that work together

Because everything runs in one system, these features share context and amplify each other.

AI Property Manager

AI that answers guests using full property context

Knowledge Base

AI learns your properties inside out

Guest Portal

Check-in, guides, messaging, upsells