Your team. Vanio AI. Same dashboard.
Assign team members to property groups. Set permissions. Let Vanio AI handle guest communication while your team handles operations. When Vanio AI can't solve it, it routes to the right person.
Stop using Slack for reservations. Context lives here.
Every reservation has its own internal thread. Discuss issues, leave notes, tag team members — all inside the reservation timeline. No more switching between apps, no more lost context.
Every reservation has its own internal thread. Your team discusses right where the data lives.
Private notes attached to reservations. Visible only to your team — never to guests.
Share images, voice notes, videos, and files directly in the thread.
Thumbs up/down on Vanio AI responses. Vanio AI learns from your feedback and improves over time.
See who's here. See who's typing. Know who read it.
No guessing. No "did you see my message?" texts. Every thread shows real-time presence, typing indicators, and read receipts.
Live presence
See who's currently viewing the same reservation. Avoid duplicate work and step on each other's toes.
Typing indicators
See when a team member is composing a reply. No more two people responding to the same issue at the same time.
Read receipts
Know exactly who read your message and when. No more "did you see that?" follow-ups on WhatsApp.
Tag a person. Tag a group. Tag Vanio AI.
Mention anyone in your team from inside a reservation thread. Mention an entire group and everyone in it gets notified. Mention @vanio to ask questions, draft replies, or get things done.
Tag a specific team member. They get a push notification with the full context of the thread.
Tag an entire group (Operations, Cleaning, Maintenance). Every member is notified. Group expands so everyone sees who was tagged.
Need a draft reply? A guest summary? Want Vanio AI to do something? Just ask — right inside the thread, with full context.
Vanio AI knows when to step back.
Not everything can be solved with AI. When Vanio AI detects something it can't handle — it doesn't guess. It creates a dashboard item, assigns the right person based on property and issue type, and attaches the full context.
Each property has assigned team members. Escalations go to the right person automatically.
Maintenance issues go to maintenance. Guest complaints go to guest relations. No manual triage.
The assignee sees the entire conversation, guest details, reservation data, and what Vanio AI already tried.
The assigned team member gets an instant notification with priority level and summary.
Checked KB — no self-fix available. Needs maintenance.14 roles. Per-listing permissions. Total control.
From owners who see everything to cleaners who see only their tasks. Assign roles globally, then fine-tune with per-listing and per-group permissions.
Permissions set directly on a user for specific listings
Permissions inherited from team groups (Operations, Cleaning, etc.)
Permissions that apply to all listings within a property group
Know what matters. Ignore the rest.
Vanio AI handles things silently. When it needs you — new bookings, escalations, team mentions — it reaches your phone instantly.
New Booking
Sarah M. booked Seaside Villa · Mar 15–18 · $540
Escalation — Guest Issue
James P. is requesting a refund for Mountain Lodge. Vanio AI could not resolve.
You were assigned
Jessica assigned you to the thread for City Apt 3B — check-in issue
@vanio response
"Revenue for March is $14,200 across 8 properties. Occupancy at 82%."
One team. One platform. Vanio AI included.
Assign properties, set permissions, and let Vanio AI handle guest communication across all of them.
Features that work together
Because everything runs in one system, these features share context and amplify each other.