Every payment, handled
Charge guests, hold security deposits, process Booking.com virtual cards, issue refunds โ the complete payment lifecycle, fully PCI compliant.
Your account, your money
Every charge, refund, and payout goes through your own payment account โ not ours. Fully PCI compliant, multi-currency, with saved payment methods.
PCI Compliant
Card data never touches your servers. All sensitive payment data handled by your payment processor.
Saved Payment Methods
Guest cards stored securely. Charge immediately or schedule for later โ no re-entering card details.
Multi-Currency
Accept payments in any currency. Auto-converted to your account currency at settlement.
Immediate, scheduled, or on-hold
Different stays need different payment timing. Vanio supports all three.
Immediate Charge
Charge the guest's card right now. Used for direct bookings, additional fees, and upsell purchases.
Scheduled Charge
Set a future charge date. Perfect for balance payments, cleaning fees, or VCC activation dates.
Pre-Authorization Hold
Hold funds without charging. Capture partially or fully after checkout. Release if no damage.
Hold, capture, or release
Pre-authorize a deposit at booking. After checkout, capture for damages or release โ the guest only gets charged if something goes wrong.
Pre-Authorization
Funds are held on the guest's card but not charged. Their bank shows a pending hold.
Partial Capture
Damage found? Capture just the repair cost from the held amount. Release the rest.
Full Capture
Serious damage? Capture the entire deposit. Funds move to your account immediately.
Automatic Release
No damage? Release the hold โ guest sees no charge. Can be triggered manually or after inspection.
Re-Authorization
Hold expired? Re-authorize on the same card for stays longer than 7 days.
Booking.com VCCs, handled automatically
Virtual credit cards from Booking.com are extracted from the reservation, tokenized securely, and charged on the activation date โ no manual card entry.
Full or partial, with reason codes
Issue refunds directly from the reservation view. Every refund includes a reason, gets logged in the payment timeline, and updates owner statements.
Full Refund
Reverse the entire charge. Processed back to the original payment method automatically.
Partial Refund
Refund a specific amount โ one cancelled night, a service not delivered, or a goodwill gesture.
Reason Tracking
Every refund requires a reason code. Visible in payment reports and owner statements.
Owner Statement Impact
Refunds automatically deduct from the next owner statement. No manual adjustments needed.
Owner and management splits in reports
Define split percentages per property. Every payment, fee, and refund appears in owner statements with the correct split applied.
Splits are calculated in owner statements and reports. Cross-links to Owner Management for full statement generation.
Guests buy upsells through the portal
Damage protection, late checkout, airport transfers โ guests purchase add-ons directly through the guest portal, all processed via Stripe.
Portal purchases feed into Guest Portal and Reports.
Payments trigger workflows
Every payment event โ completed, failed, refunded โ can trigger automations. Send receipts, alert managers, update owner statements, or dispatch tasks.
Built on the same Automations engine that powers messaging, tasks, and operations.
Full payment visibility
Track every transaction across all properties. Filter by status, platform, date range, or payment method.
What's coming next
Payment features currently in development.
Payment Links
Generate secure payment links and send them to guests via email, SMS, or chat. For manual collections and failed payment recovery.
Automatic Retry
Failed payments automatically retry on a schedule. Combined with payment links and guest notifications for maximum recovery.
Real-Time Split Enforcement
Owner/management splits enforced at transaction time with automatic transfers, not just in reports.
Payments that run themselves
Security deposits, VCC handling, refunds, automations, and reporting โ all in one system.
Start Free TrialFeatures that work together
Because everything runs in one system, these features share context and amplify each other.