Delight guests. Drive revenue.
A branded portal for every reservation. Check-in instructions, upsells, damage protection, invoices, messaging, and knowledge base \u2014 all self-serve, no app download.
Seaside Villa
Dubrovnik, Croatia
Door Code
4829#
WiFi
villa_guest
Available Extras
Early Check-in
Late Checkout
Mid-Stay Clean
Damage Protection Active
Waiver selected
How was check-in?
Revenue
Every stay is a revenue opportunity
Guests add extras themselves \u2014 no awkward messages, no back-and-forth. You set the prices, they choose.
Early Check-in
Let guests arrive before standard time
Late Checkout
Extra hours before departure
Mid-Stay Cleaning
Fresh towels and tidy-up during the stay
Extend Stay
Add more nights at the same rate
Stay Extensions
Guests extend themselves
Available dates show automatically. Guest picks extra nights, pays at the same rate, and the calendar updates instantly \u2014 across all platforms.
More revenue per extension
Extensions happen on your portal \u2014 0% OTA commission. That\u2019s 15% more revenue compared to a new OTA booking.
Extend Your Stay
Add more nights at the same rate
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Damage Protection
Waiver or deposit \u2014 guest chooses
Offer a low-cost damage waiver (pure revenue for you) or a refundable security deposit. Guests select during verification \u2014 no checkout friction.
Damage Waiver
Non-refundable fee covering up to $5,000 in damages
$20 /night
Security Deposit
Refundable hold, released 7 days after checkout
$500.00 hold
Ratings & Automation
Gather feedback. Act on it automatically.
Guests rate check-in, checkout, and their overall experience \u2014 right inside the portal. Vanio AI uses these ratings to decide what happens next.
Check-in Rating
Appears when the guest arrives. Quick 5-star tap — did everything work? Door code, directions, cleanliness.
Checkout Rating
Triggered at checkout. How was the stay? Any issues to flag? Captures problems while they are fresh.
Overall Rating
The big one. This drives the automation — high ratings trigger public review requests, low ratings stay internal.
How it works
Guest rates overall experience
"Cleaning could be better."
Vanio AI decides
5-star rating?
Guest Verification
Complete before check-in
Verification
Know your guests before they arrive
Personal info, government ID, selfie match, damage protection, arrival time, and house rule agreements \u2014 all completed in-portal. Verified guests get a badge.
Vanio AI handles edge cases
Guest having trouble with ID upload? Vanio AI can override verification steps, guide them through alternatives, or escalate to your team \u2014 no guest left stuck at a form.
Invoices
Full transparency on every charge
Guests see a complete breakdown \u2014 nightly rate, upsells, damage protection, cleaning, and taxes. Download PDF invoices and receipts directly from the portal.
Invoice #INV-2847
Seaside Villa · Jun 15-20, 2025
Check-in
Everything they need on arrival
Door codes, WiFi, parking, house rules, and local recommendations \u2014 all in one place, sent automatically.
Access Codes
Auto-generated per reservation. Sent to portal and SMS. Expires on checkout.
WiFi Details
Network name and password displayed prominently. One tap to copy.
Directions
Property location with map link. Parking instructions and special access notes.
House Guide
Knowledge base articles — appliance instructions, house rules, local tips.
Messaging
Vanio AI answers in the portal too
Guests message directly from the portal. Vanio AI has the full context \u2014 property details, reservation data, knowledge base \u2014 and responds instantly. If it can\u2019t handle something, it escalates to your team.
Hi, is there parking available? And what's the checkout time?
Yes! There's free street parking right outside. The nearest garage is 2 min walk on Elm Street.
Checkout is at 11:00 AM. Would you like to add late checkout? It's available until 2 PM for $30.
Yes, add late checkout please!
Done! Late checkout until 2 PM has been added. Your card on file will be charged $30. Updated checkout: 2:00 PM.
End to End
The complete guest journey \u2014 automated
From booking confirmation to review request \u2014 every touchpoint is handled.
Your Own Platform
Your own Airbnb. Without Airbnb.
The portal isn\u2019t a separate tool \u2014 it\u2019s part of your Direct Booking Website. Same domain, same navigation, same brand. Guests browse your properties, book, and manage their trip \u2014 all on yourbrand.com.
Mobile bottom navigation
Zero OTA commissions
Every upsell, extension, and damage waiver happens on your platform. No 15% cut to Airbnb or Booking.com.
Saved in Guest CRM
Guest info, preferences, stay history, and credit card on file — all saved automatically. Next booking is one click.
Repeat direct bookings
Guests experience your brand end-to-end — browse, book, stay, review. They come back to your site, not Airbnb. Card on file makes rebooking instant.
Analytics on everything
Portal views, verification completion rates, upsell conversion, revenue per stay — all tracked and reported.
Your guests deserve better than a PDF
Branded portal, self-serve upsells, damage protection, AI messaging, smart ratings \u2014 every guest gets the premium experience. Every stay drives more revenue.
Features that work together
Because everything runs in one system, these features share context and amplify each other.