Another guest asking for the WiFi password. You've typed this same answer 200 times. You squint at the screen, thumbs fumbling, and send a half-asleep reply with a typo in the password.
Vanio AI answered the WiFi question in 8 seconds using your knowledge base. You see the conversation in the morning — guest already connected and happy.
See the AI in action
A real conversation — guest asks about parking at 11 PM
Every channel. One AI.
Guests message from Airbnb, Booking.com, your direct booking website, WhatsApp, SMS, email, or even call your phone number. Vanio AI handles all of them from one unified inbox with full reservation context — no channel-switching, no copy-pasting between tabs.
Airbnb
API SyncNative API integration. Messages appear in your Airbnb inbox and in Vanio simultaneously. Guests never know AI is answering.
Booking.com
API SyncFull messaging API integration. Vanio AI reads booking details, payment status, and special requests directly from the reservation.
Direct Website
Built-inGuests who book on your website get the same AI-powered communication. Chat widget, portal messaging, and email — all connected.
Business API integration. Guests message your WhatsApp number and Vanio AI responds with full property context and reservation details.
SMS
ActiveText message support for guests who prefer SMS. Automated check-in codes, directions, and follow-ups sent via your dedicated number.
Phone
Voice AIVanio AI Voice picks up calls on your dedicated number. Full property knowledge, natural conversation, and automatic escalation for complex issues.
What Vanio AI handles automatically
These are the questions and requests that make up 90% of guest communication. Vanio AI resolves them in seconds — with accurate, personalized answers from your knowledge base and reservation data.
Check-in & Access
- Lock codes and access instructions
- Parking directions and gate codes
- Early check-in requests (checks cleaner schedule)
- Key handoff coordination
- Building entry procedures
Property Information
- WiFi network and password
- Appliance instructions (thermostat, TV, washer)
- House rules and quiet hours
- Trash and recycling schedule
- Emergency contacts and procedures
Local Recommendations
- Restaurant suggestions by cuisine
- Grocery stores and pharmacies
- Beach access and hiking trails
- Transportation options
- Attractions and activities
Booking & Payments
- Reservation details and confirmation
- Payment status and receipts
- Cancellation policy explanation
- Stay extension requests
- Additional guest charges
Upsells & Add-ons
- Early check-in / late checkout offers
- Mid-stay cleaning scheduling
- Airport transfer coordination
- Welcome basket ordering
- Equipment rental (bikes, kayaks)
Issues & Maintenance
- Maintenance request creation
- Noise complaints (auto-escalation)
- Supply requests (towels, toiletries)
- Temperature and HVAC troubleshooting
- Escalation to host when needed
How Vanio AI processes every message
Every incoming guest message goes through a multi-step pipeline — from understanding intent to delivering a personalized answer. This happens in under 10 seconds, 24 hours a day, in any language.
Message Received
Guest sends a message on any channel — Airbnb, Booking.com, your website, SMS, WhatsApp, or phone. Vanio AI receives it instantly.
Context Loading
Vanio AI loads the full reservation context: guest name, check-in/out dates, property details, payment status, past conversations, and any special requests or notes.
Intent Classification
The AI classifies the guest's intent: is this a question about the property, a request that needs action, a complaint, or something that requires host involvement?
Knowledge Base Search
Vanio AI searches your knowledge base for relevant articles — parking instructions, WiFi details, house rules, local tips. Semantic search finds the right answer even if the guest phrases it differently.
Response Composition
The AI composes a natural, personalized response using reservation data and KB articles. It adapts tone, includes specific details (names, dates, codes), and matches the guest's language.
Gatekeeper Review
In Shadow Mode, the response is held for your approval. In Live Mode, the AI's gatekeeper layer checks for accuracy, policy compliance, and tone before sending. You see everything in the timeline.
Guest speaks French? German? Japanese? No problem.
Vanio AI detects the guest's language automatically and responds in the same language. Your knowledge base is written in English — the AI translates on the fly while keeping the meaning accurate and the tone natural.
This is not Google Translate. Vanio AI understands context, idioms, and hospitality language. A French guest asking "Ou est-ce que je me gare?" gets a natural French response with your specific parking instructions — not a robotic translation.
"Where do I park?"
The parking area is behind the building — gate code 4729.
"Où est-ce que je me gare ?"
Le parking se trouve derrière le bâtiment — code du portail 4729.
"Wo kann ich parken?"
Der Parkplatz befindet sich hinter dem Gebäude — Torcode 4729.
"¿Dónde aparco?"
El parking está detrás del edificio — código de la puerta 4729.
AI that can see and act across your entire operation
Other AI tools only see messages. Vanio AI is built into the same system that manages your reservations, tasks, payments, smart locks, and guest portal — so it can actually do things, not just talk about them.
This is only possible because Vanio AI and everything it interacts with — reservations, tasks, payments, locks, portal — are built as one system. Bolt-on AI tools can't do this.
Trust at your pace
Start in Shadow Mode — review every Vanio AI response before it reaches your guest. When you're confident, switch to Live and let Vanio AI handle it.
Vanio AI drafts responses. You review and approve. Nothing goes out without you.
Vanio AI responds instantly. You see everything in the timeline. Override anytime.
Stop answering the same questions
Let Vanio AI handle guest communication while you focus on growing your business.
Start Free TrialFeatures that work together
Because everything runs in one system, these features share context and amplify each other.