Vanio AI Guest Communication
Your phone stops ringing at 2am.
Vanio AI handles 90%+ of guest messages with full property context — check-in codes, WiFi passwords, local tips, house rules — in any language, on any channel. Instantly.
Your guests get instant, accurate answers 24/7. You get your nights back. Vanio AI escalates to you only when something genuinely needs a human.
See Vanio AI In Action
Every message. Every action. Every decision.
Vanio AI responds to guests, takes actions, and logs everything in your timeline — full transparency into what happened and why.
Vanio AILiveHi! We're arriving tonight around 8pm. What's the check-in code?
Hi Sarah! Welcome to Eversholt 🏖️ Your door code is 4829. Check-in is from 4pm — you're all set for tonight!
Sarah seems nice — @Maria make sure the welcome basket is ready before 8pm 🙏
Basket is ready, left it on the kitchen counter with a handwritten note!
Sarah's Airbnb profile shows 12 reviews with 4.9★ avg. She mentioned arriving at 8pm — lock code is active from 3pm. Everything looks good for check-in.
Every message, every action, every decision — logged in your timeline
How It Works
From guest question to accurate answer in seconds
Not templates. Not canned responses. Vanio AI reads every message with full context about the property, the reservation, and the guest — then responds with the specific answer they need.
Guest sends a message
On Airbnb, Booking.com, SMS, email, or your direct booking website — any channel, any language.
Vanio AI reads with full context
Lock codes, WiFi passwords, house rules, local tips, cleaner schedules, reservation details — all instantly available.
Responds accurately in seconds
Not generic templates — real answers with the specific details for this guest, this property, this reservation.
Escalates only when needed
Emergencies, billing disputes, complex complaints — escalated to you with full context. No cold handoffs.
Every Channel
One Vanio AI. Every channel.
Guests message wherever they feel comfortable. Vanio AI handles all of them with the same knowledge, the same tone, the same accuracy. Automatic language detection — responds in the guest's language.
Voice AI
Guests call. Vanio AI picks up.
Same knowledge as messaging — check-in instructions, property details, local tips — but over the phone. 24/7, in the guest's language. No call center, no voicemail, no missed calls.
Shadow Mode
Start with training wheels
Vanio AI drafts every response for your approval first. You review, tweak, or reject — and Vanio AI learns from every decision. Go fully autonomous when you're ready — override anytime.
Vanio AI drafts
Guest sends a message — Vanio AI writes a response using full property context
You review
The draft appears in your timeline with a thumbs up/down — review in seconds
Approve, edit, or reject
Send as-is, tweak the wording, or reject and write your own. Vanio AI learns from every decision
Vanio AI learns
Rejections create knowledge base articles automatically — the same mistake never happens twice
Cross-System Intelligence
More than just messaging
Because messaging, tasks, payments, and locks all live in one system, Vanio AI can do things that standalone messaging tools simply cannot. Here's one example:
Guest asks for early check-in
Message arrives on Airbnb: "Can we check in at 1 PM instead of 4 PM?"
Vanio AI checks cleaner status
Looks at the cleaning task for this property — is it assigned? Is it started? Is it done?
Chats with cleaner
Sends the cleaner a message: "Can you finish by 12:30 PM?" — gets a confirmation
Offers upsell + generates code
Replies to guest with early check-in pricing, takes payment, generates a fresh lock code — all automatically
This chain — messaging, task checking, team coordination, payment, lock code generation — only works because everything lives in one system. No integrations. No API glue. No delays.
Vanio AI is only as good as the knowledge you give it
Add your house rules, check-in instructions, local tips, parking details, property quirks — everything a guest might ask about. Vanio AI uses this knowledge to respond accurately and confidently.
The more context you provide, the fewer escalations you'll see. Most hosts find that 15 minutes of setup eliminates 90% of repetitive questions permanently.
Learn about the Knowledge BaseFull Visibility
Full visibility into every conversation
See every guest message, every Vanio AI response, every escalation — all in one dashboard. Override anytime. Nothing happens without your knowledge.
Vanio AIVanio AIVanio AI
Let Vanio AI handle your guests
90%+ of guest messages handled autonomously. Sub-30-second response times. Every language, every channel, 24/7. Your phone stops ringing — your reviews go up.