One brain for all your properties
Every property detail — check-in codes, parking instructions, house rules, local tips — lives in one place. Vanio AI reads it all and answers guests across every channel, every platform, every language.
# Parking Instructions
Hi {{guest_name}}, welcome to the property!
The parking area is located behind the building. Enter through the main gate using code {{gate_code}}. Take the first left and park in any unmarked spot.
## After Dark
There are motion-sensor lights along the pathway. They activate automatically as you walk. If they don't trigger, wave your hand near the front entrance.
Your check-in code is {{door_code}} and checkout is at {{checkout_time}}.
— This article is automatically personalized for each guest
3 ways to teach Vanio AI
You don't need to write articles from scratch. Import knowledge from what you already have.
Mine from Conversations
Vanio AI reads your past guest conversations and extracts property knowledge automatically. Every answer you've ever given becomes a KB article.
Videos & Photos
Upload a walkthrough video or photos of each room. Vanio AI watches, extracts details, and writes articles — from appliance instructions to parking layout.
Guided Questionnaire
Answer simple questions about your property. Most fields are prefilled from your Airbnb or Booking.com listing — just review and confirm.
What lives in your knowledge base
Every piece of information Vanio AI needs to answer guest questions accurately — organized by property, searchable by topic, and always up to date.
Check-in & Access
- Door codes and lock instructions
- Parking directions and gate codes
- Building entry procedures
- Key handoff locations
- Self-check-in walkthroughs
Property Details
- WiFi network and password
- Appliance instructions
- Thermostat and HVAC controls
- TV and streaming setup
- Laundry machine operation
House Rules
- Quiet hours and noise policy
- Pet policies
- Smoking restrictions
- Maximum occupancy
- Pool and amenity rules
Local Guides
- Restaurant recommendations
- Grocery stores and markets
- Beach access and hiking
- Public transportation
- Emergency services
Checkout Procedures
- Checkout time and process
- Trash and recycling
- Key return instructions
- Final cleaning expectations
- Lost and found policy
Emergency Info
- Emergency contacts
- Hospital and clinic locations
- Fire extinguisher locations
- Circuit breaker and water shutoff
- Evacuation procedures
One knowledge base per property. One AI across all of them.
Each property has its own set of articles — unique WiFi passwords, specific parking instructions, individual house rules. When a guest asks a question, Vanio AI automatically pulls from the correct property's knowledge base based on their reservation.
Manage 5 properties or 500 — the setup is the same. Add a new property, teach Vanio AI about it (or let it learn from your conversations), and it handles guest communication from day one.
From question to answer in seconds
Guest asks. Vanio AI searches your knowledge base. Answer goes out — personalized, accurate, instant.
The knowledge flywheel
Vanio AI learns in two ways — automatically from how you reply, and explicitly when you tell it what to do differently.
Most referenced articles
Knowledge in action
Teach once, answer forever
Centralize your property knowledge. Let Vanio AI handle the rest — across every platform, language, and time zone.
Start Free TrialFeatures that work together
Because everything runs in one system, these features share context and amplify each other.