Pricing & Billing

Vanio AI uses per-property pricing that scales with your business — you pay only for active listings, whether you're managing one vacation rental or hundreds. All plans include unlimited guest messages, complete audit trails, and flexible AI modes to match your management style.

Getting Started with Your Free Trial

Every new account starts with a 14-day free trial with complete access to all features:

1. Sign up instantly at app.vanio.ai — no credit card required
2. Connect your properties from Airbnb, Booking.com, or add them manually
3. Test everything — AI messaging, voice agents, automations, integrations
4. Upgrade when ready — choose the plan that fits your needs

During your trial, you'll see exactly how Vanio AI works with your properties and can explore every feature before committing to a paid plan.

[Screenshot: Free trial signup flow showing instant access]

How Billing Works

Vanio AI automatically tracks your active listings and bills accordingly:

• Per-property pricing — you're charged only for properties that are actively connected and receiving bookings
• Automatic adjustments — add or remove properties anytime, and your next bill reflects the change
• Monthly or annual billing — choose what works best for your cash flow
• Prorated changes — if you add properties mid-cycle, you're only charged for the remaining days

You can view your current usage anytime by going to Settings → Billing in your dashboard, where you'll see your active property count and next billing date.

[Screenshot: Billing dashboard showing active properties and usage]

Pricing Tiers

Starter Plan

Perfect for solo hosts and small operators

• AI guest messaging — automated responses in Shadow or Live mode
• Channel synchronization — connect all your booking platforms
• Basic task management — organize cleaning, maintenance, guest services
• Guest portal — self-service check-in and property information
• Mobile apps — manage everything from your phone
• Email support — get help when you need it

Professional Plan

Designed for growing property managers wanting full automation

Everything in Starter, plus:

• Voice agent — AI-powered phone support for guests at $1.20/minute (free during beta)
• Smart lock integrations — automated access control
• Direct booking website — reduce commission fees with your own booking site
• Advanced automations — custom workflows and triggers
• Owner reporting — detailed analytics for property owners
• Enhanced integrations — connect with more tools and services

Enterprise Plan

Built for large operators with custom requirements

Everything in Professional, plus:

• Custom integrations — tailored connections to your existing systems
• Dedicated support — priority assistance with guaranteed response times
• Service Level Agreements — committed uptime guarantees
• Volume discounts — reduced per-property pricing at scale
• Custom onboarding — personalized setup and migration support

[Screenshot: Plan comparison table showing features and pricing]

Usage-Based Features

While your subscription covers core platform access, some advanced features use pay-as-you-go pricing:

Voice Agent Calls

• $1.20 per minute for incoming calls answered by your AI agent
• Free during beta — no charges while we're perfecting the feature
• Automatic call logs — see exactly what you're charged for
• Smart escalation — calls transfer to your team when the AI needs help

Phone Numbers

• Purchase numbers through the platform for $1-15/month depending on location
• Port existing numbers to work with Vanio AI
• Manage multiple lines for different properties or regions

Enterprise & Volume Pricing

If you manage 50+ properties, we offer custom pricing designed for your scale:

• Volume discounts — significant per-property savings
• Flexible contracts — annual agreements with preferred rates
• Dedicated account management — personalized service and support
• Priority feature requests — influence product development based on your needs
• Custom onboarding — dedicated team to handle migration and setup

Contact for custom pricing: [email protected]

Managing Your Subscription

Your billing is completely self-service through the dashboard:

1. Go to Settings → Billing to view your current plan and usage
2. Update payment methods — add or change credit cards anytime
3. Download invoices — access your complete payment history
4. Adjust billing frequency — switch between monthly and annual plans
5. View usage details — see exactly which properties are counted as active

[Screenshot: Subscription management page showing payment methods and usage]

Key Features Included in All Plans

Core Platform

• Unlimited guest messages — no limits on AI interactions
• Complete audit trail — full history of all AI decisions and actions
• Shadow and Live modes — choose how actively the AI responds
• Mobile access — native iOS and Android apps
• Regular updates — automatic access to new features

AI Capabilities

• Multi-language support — communicate with guests in their language
• Context awareness — AI understands your property details and guest history
• Smart escalation — seamless handoff to humans when needed
• Performance tracking — guest ratings on AI interactions

Integrations

• Channel management — Airbnb, Booking.com, Vrbo, and more
• PMS connectivity — integrate with existing property management systems
• Calendar sync — prevent double bookings across all platforms
• Centralized messaging — all guest communications in one inbox

Tips & Best Practices

Start Small: Begin your trial with just a few properties to test the AI's responses and adjust settings before connecting your entire portfolio.

Use Shadow Mode First: Let the AI draft responses internally while you learn how it handles different guest scenarios — you can switch to Live mode when you're confident.

Monitor Usage: Check your billing dashboard regularly, especially when adding new properties, to understand how your usage affects costs.

Take Advantage of Beta Features: Voice agents are currently free during beta — a perfect time to test phone support for your guests.

Common Questions

How are "active listings" counted? A property is considered active if it's connected to Vanio AI and has availability or bookings in the current month. Paused or offline properties aren't counted.

Can I change plans anytime? Yes, you can upgrade or downgrade at any time through your billing settings. Changes take effect at your next billing cycle, with prorated adjustments for mid-cycle upgrades.

What happens if I go over my included features? The core platform has no usage limits — only advanced features like voice calls use pay-per-use pricing, which is clearly shown in your usage dashboard.

For current pricing details and to start your free trial, visit vanio.ai or contact our team for enterprise pricing at [email protected].