Every review is intelligence. Not just feedback.
Vanio AI analyses every review, auto-replies to guests, auto-reviews guests as a host, and extracts operational insights \u2014 across every platform.
Reviews
12 newAbsolutely stunning property! Check-in was seamless and the guide was super helpful. Will definitely come back.
Great location and clean apartment. Minor issue with the shower temperature but host resolved it quickly.
Best vacation rental experience we have ever had. The Vanio AI concierge knew everything about the local area.
Vanio AI reads between the lines
Every review is parsed for sentiment, issues, and actionable insights \u2014 automatically.
James Rodriguez
"Beautiful apartment but the shower pressure was low and the WiFi kept dropping. Great location though!"
Vanio AI Analysis
Action Items
- Check water pressure in unit โ plumbing issue
- WiFi connectivity โ router may need replacement
Tasks Created
Issue Extraction
Vanio AI identifies specific complaints and categorises them by type.
Sentiment Scoring
Each review gets a nuanced sentiment score, not just positive/negative.
Business Impact
Rates how much each issue could affect future bookings and revenue.
Task Dispatch
Issues become tasks โ dispatched to your internal team or via the Operations Hub marketplace.
Reply to every review. Automatically.
Vanio AI drafts personalised responses and posts them to the platform \u2014 so no review goes unanswered.
Sarah L.
"Absolutely loved the place! The view from the balcony was stunning and the kitchen had everything we needed. Will definitely come back."
Vanio AI Reply
"Thank you so much, Sarah! We're thrilled you enjoyed the balcony view โ it's our favourite spot too. We'd love to welcome you back anytime!"
Template-based
Set the tone, length, and style. AI follows your brand voice.
Conditional triggers
Auto-reply to 4-5 star reviews. Escalate anything lower.
Personalised
References specific things the guest mentioned โ never generic.
Posted via API
Responses go directly to Airbnb and Booking.com. No copy-paste.
Bad review? Vanio AI escalates to you instead of auto-replying โ so you always have the final say on sensitive responses.
Never miss reviewing a guest
Vanio AI auto-generates and submits host reviews for every guest \u2014 so you stay active and build credibility on the platform.
Review of James Rodriguez
Mountain Lodge, Jun 12-15
"James was a wonderful guest. He left the apartment spotless, communicated clearly, and followed all house rules. We'd welcome him back anytime."
Configurable Template
Set your review tone and style. AI writes reviews that sound like you.
Auto Submission
Reviews are submitted automatically within your configured window.
Category Ratings
Cleanliness, communication, house rules โ all scored automatically.
Private Feedback
Vanio AI includes private notes for problem guests without public shaming.
Rating distribution
Track your ratings across all platforms in one view. Spot trends and measure the impact of service improvements.
4.8
Based on 247 reviews
Smart review requests
Vanio checks the guest's portal rating first โ only happy guests get asked for a public review.
Guest submits portal rating
Post-checkout survey via Guest Portal
Rating โฅ 4 stars
Send review request via SMS with direct link
Rating < 4 stars
Internal flag โ no review request sent
Turn complaints into 5-star reviews
Vanio AI detects negative sentiment during the stay so you can resolve issues before checkout \u2014 turning potential bad reviews into great ones.
Guest complains
"The AC isn't working, it's very hot"
AI flags issue
High-risk sentiment detected
Host resolves
Maintenance dispatched in 20 min
Guest happy
"Thanks for the quick fix!"
5-star review
"Issues handled perfectly"
Guest feedback flows to your team
When a review mentions cleanliness, maintenance, or service \u2014 Vanio AI extracts the score and creates a performance review for the responsible provider.
Airbnb Review
"...the bathroom wasn't properly cleaned and there were hairs in the shower drain."
Vanio AI extracts: Cleanliness 2/5
Assigned to: Maria (cleaner) โ Mountain Lodge, Jun 12
Provider Performance Review Created
Maria's average cleanliness score updated. Visible in Operations Hub.
Guest Portal โ Check-in Rating
Guest rates check-in experience 2/5 โ reports cleanliness issues with the bathroom
Vanio AI dispatches Maria (cleaner)
Task created: "Re-clean bathroom โ City Apartment" โ assigned to Maria, priority: urgent
Issue resolved โ guest updates rating to 5/5
Portal overall rating changed. Vanio AI sends a smart review request via SMS.
Airbnb Review
"Had a small issue at check-in but the team fixed it within the hour. Amazing service โ would definitely book again!"
Smart enough to know when NOT to ask
Vanio AI reads the conversation history. If a stay went badly, it skips the review request \u2014 protecting your ratings.
Review request sent
"Thanks for the early check-in info!"
"Loving the place, any restaurant tips?"
"Thank you for a wonderful stay!"
Review request suppressed
"The AC isn't working, it's 35 degrees."
"Still no fix. This is unacceptable."
"I want a partial refund."
Reviews appear everywhere they matter
New reviews surface in your dashboard, on your phone, and on your booking website \u2014 automatically.
Dashboard Timeline
Every new review appears in the reservation timeline with Vanio AI analysis and suggested response.
Push Notifications
Get notified instantly when a new review is posted. Tap to read the Vanio AI analysis.
Website Display
Best reviews automatically appear on your direct booking website to build trust.
All platforms, one timeline
No more checking multiple dashboards. Every review flows into one feed.
Review Lifecycle
Turn every review into action
Vanio AI analysis, auto-replies, host reviews, and operational insights. Your reputation managed end-to-end.
Features that work together
Because everything runs in one system, these features share context and amplify each other.