Всеки отзив е разузнаване. Не просто обратна връзка.
Vanio AI анализира всеки отзив, отговаря автоматично, пише ревюта за гостите и извлича оперативни прозрения — от всяка платформа.
Reviews
12 newAbsolutely stunning property! Check-in was seamless and the guide was super helpful. Will definitely come back.
Great location and clean apartment. Minor issue with the shower temperature but host resolved it quickly.
Best vacation rental experience we have ever had. The Vanio AI concierge knew everything about the local area.
Vanio AI чете между редовете
Всеки отзив се анализира за настроение, проблеми и действия — автоматично.
James Rodriguez
"Beautiful apartment but the shower pressure was low and the WiFi kept dropping. Great location though!"
Vanio AI Analysis
Action Items
- Check water pressure in unit — plumbing issue
- WiFi connectivity — router may need replacement
Tasks Created
Issue Extraction
Vanio AI identifies specific complaints and categorises them by type.
Sentiment Scoring
Each review gets a nuanced sentiment score, not just positive/negative.
Business Impact
Rates how much each issue could affect future bookings and revenue.
Task Dispatch
Issues become tasks — dispatched to your internal team or via the Operations Hub marketplace.
Отговорете на всеки отзив. Автоматично.
Vanio AI изготвя персонализирани отговори и ги публикува — нито един отзив не остава без отговор.
Sarah L.
"Absolutely loved the place! The view from the balcony was stunning and the kitchen had everything we needed. Will definitely come back."
Vanio AI Reply
"Thank you so much, Sarah! We're thrilled you enjoyed the balcony view — it's our favourite spot too. We'd love to welcome you back anytime!"
Template-based
Set the tone, length, and style. AI follows your brand voice.
Conditional triggers
Auto-reply to 4-5 star reviews. Escalate anything lower.
Personalised
References specific things the guest mentioned — never generic.
Posted via API
Responses go directly to Airbnb and Booking.com. No copy-paste.
Bad review? Vanio AI escalates to you instead of auto-replying — so you always have the final say on sensitive responses.
Никога не пропускайте ревю на гост
Vanio AI автоматично генерира и изпраща ревюта за всеки гост — за да сте активни на платформата.
Review of James Rodriguez
Mountain Lodge, Jun 12-15
"James was a wonderful guest. He left the apartment spotless, communicated clearly, and followed all house rules. We'd welcome him back anytime."
Configurable Template
Set your review tone and style. AI writes reviews that sound like you.
Auto Submission
Reviews are submitted automatically within your configured window.
Category Ratings
Cleanliness, communication, house rules — all scored automatically.
Private Feedback
Vanio AI includes private notes for problem guests without public shaming.
Разпределение на оценките
Проследявайте оценките от всички платформи на едно място.
4.8
Based on 247 reviews
Интелигентни заявки за ревю
Vanio checks the guest's portal rating first — only happy guests get asked for a public review.
Guest submits portal rating
Post-checkout survey via Guest Portal
Rating ≥ 4 stars
Send review request via SMS with direct link
Rating < 4 stars
Internal flag — no review request sent
Превърнете оплакванията в 5-звездни ревюта
Vanio AI засича негативно настроение по време на престоя, за да можете да решите проблемите преди напускане.
Guest complains
"The AC isn't working, it's very hot"
AI flags issue
High-risk sentiment detected
Host resolves
Maintenance dispatched in 20 min
Guest happy
"Thanks for the quick fix!"
5-star review
"Issues handled perfectly"
Обратната връзка стига до екипа ви
Когато отзив споменава чистота, поддръжка или обслужване — Vanio AI извлича оценката и създава преглед на доставчика.
Airbnb Review
"...the bathroom wasn't properly cleaned and there were hairs in the shower drain."
Vanio AI extracts: Cleanliness 2/5
Assigned to: Maria (cleaner) — Mountain Lodge, Jun 12
Provider Performance Review Created
Maria's average cleanliness score updated. Visible in Operations Hub.
Guest Portal — Check-in Rating
Guest rates check-in experience 2/5 — reports cleanliness issues with the bathroom
Vanio AI dispatches Maria (cleaner)
Task created: "Re-clean bathroom — City Apartment" → assigned to Maria, priority: urgent
Issue resolved — guest updates rating to 5/5
Portal overall rating changed. Vanio AI sends a smart review request via SMS.
Airbnb Review
"Had a small issue at check-in but the team fixed it within the hour. Amazing service — would definitely book again!"
Достатъчно умен да знае кога да НЕ пита
Vanio AI чете историята на разговорите. Ако престоят е бил лош, пропуска заявката за ревю.
Review request sent
"Thanks for the early check-in info!"
"Loving the place, any restaurant tips?"
"Thank you for a wonderful stay!"
Review request suppressed
"The AC isn't working, it's 35 degrees."
"Still no fix. This is unacceptable."
"I want a partial refund."
Отзивите се появяват навсякъде, където има значение
Новите отзиви се показват в таблото ви, на телефона и на сайта — автоматично.
Dashboard Timeline
Every new review appears in the reservation timeline with Vanio AI analysis and suggested response.
Push Notifications
Get notified instantly when a new review is posted. Tap to read the Vanio AI analysis.
Website Display
Best reviews automatically appear on your direct booking website to build trust.
Всички платформи, една хронология
Без да проверявате множество табла. Всеки отзив в един поток.
Review Lifecycle
Превърнете всеки отзив в действие
AI анализ, автоматични отговори, ревюта за гости и оперативни прозрения. Репутацията ви, управлявана от край до край.
Функции, които работят заедно
Тъй като всичко функционира в една система, тези функции споделят контекст и се усилват взаимно.