Service providers now have their own dedicated workspace with a customized dashboard and tools designed specifically for managing cleaning and maintenance tasks. Connect your properties directly through email forwarding—just forward booking confirmations to your unique Vanio address and tasks are created automatically. Control how Vanio handles task automation with AI settings that let you set status triggers and communication rules for each property you work with.

List your properties on VRBO directly from Vanio and receive all your bookings in one dashboard. Your availability and rates sync automatically with VRBO, and you can set different markups for each property. Guest cancellations and booking updates are handled seamlessly, so you'll never have to manually manage your VRBO listings again.

Respond to Airbnb inquiries faster with one-click pre-approval, and win more bookings by sending custom special offers directly to guests with your chosen prices and dates. Vanio now surfaces any Airbnb errors clearly in the process, so you'll know exactly why an action didn't go through.

Manage guest access codes directly from reservation details with a new sidebar panel showing device status and synced codes. Access codes automatically update when you move a reservation to a different property or change check-in dates. Control code timing per lock—set exactly when codes should reveal to guests (for example, 10 minutes before check-in instead of a full day early) and toggle offline mode for individual devices.

AI Snooze & Smart Task Management — Ask Vanio to snooze conversations by guest name (e.g., "snooze Mandy for 1 hour") or create tasks that assign to you with automatic follow-ups. Proactive Alerts — Vanio now starts new conversations when urgent issues arise like guest messages, payment failures, or IoT alerts, so you stay on top of problems without checking the dashboard. Shareable Conversation Reports — Generate a public link to any conversation that guests or team members can view read-only, perfect for sharing context without giving full platform access. Plus fixes for live chat messages displaying correctly and several AI tool improvements like reservation relocations and calendar management.

Fixed an issue that was preventing guests from verifying their identity during the booking portal process, ensuring a smoother check-in experience.

Signature reservations now automatically create when guests complete portal verification—no more manual setup needed. Your dashboard timeline now displays voice call summaries and caller phone numbers so you can quickly review guest conversations in one place.

Airbnb alteration requests now appear directly in your Vanio dashboard with a clear breakdown of how your payout changes, and you can accept or decline them with a single click. You'll also receive instant notifications whenever an alteration is requested, accepted, or declined, and these actions can trigger your automation workflows.

We've improved how Vanio tracks your smart home devices—they'll no longer go offline due to temporary glitches, and will only be marked offline after multiple confirmed failures. We've also fixed an issue where your Slack reports were getting cut off, so you'll now receive complete operational summaries without hitting message limits.

Meet Vanio AI — your new dashboard assistant that handles everything through conversation. Instead of clicking through menus to check reservations, revenue, messages, or calendar changes, simply ask Vanio what you need and get instant answers with interactive cards and charts right in the chat. Your conversations are saved and searchable, so you can quickly find past questions without starting over.

Test and refine your AI assistant directly from your dashboard with the new AI Lab—see exactly how it handles guest requests like early check-in or late checkout, including the ability to test voice calls with real property details. Guest-facing messages now display skill names and step-by-step actions in plain language instead of technical details, making the automation more transparent and trustworthy.

Signature at MGM Grand units now have smarter automation—your AI assistant can check reservations, create bookings, and send verification links directly through the portal. Guests without phone numbers on file can finally access the portal using a magic link, solving check-in issues for Booking.com reservations. The system also performs automatic readiness checks before arrival to catch any portal setup problems early.

Instantly identify which guests have completed portal verification with a shield icon displayed on their calendar reservations. Filter your calendar to show all guests, verified guests only, or unverified guests only—and share filtered calendar views with your team using a simple link.

Messages now validate phone numbers before attempting SMS delivery. Fake or placeholder numbers (like 1111111111) are detected and the system automatically falls back to email. VRBO and direct booking guests with no valid phone number now receive messages via email instead of silently failing. The operations watchdog also stops retrying messages that have failed 5+ times and escalates them for manual review instead.

Vanio AI now runs a daily operations sweep that checks every upcoming reservation across 6 categories: messages, access codes, smart locks, cleaning, payments, and portal verification. Issues are auto-fixed where possible — failed messages get re-sent, missing access codes get created (routing to the correct provider), cleaning tasks get created with the right checkout time. What can't be fixed gets escalated. View the daily report at /reports/watchdog with severity sorting and filters, track trends over time in /reports/watchdog/analytics, and see a live status strip on the calendar. Reports are delivered via Slack and in-app notifications at 6 AM in your local timezone.

Guests can now confirm check-in, check-out, or report issues by replying to an SMS with a single number. No portal, no app — just text back "1". When a guest receives check-in instructions via SMS, the message includes numbered options: Reply 1 for "All good, checked in", Reply 2 for "Not checked in yet", Reply 3 for "I have an issue". Actions are logged on the reservation timeline and fire automation events (shortcut.checkin_confirmed, shortcut.checkout_confirmed, shortcut.escalated) so hosts can attach follow-up workflows. Shortcuts are configurable per automation action with 48-hour expiry.

We've launched four major upgrades to Vanio: a Signature Portal that automates guest check-ins and reservations at MGM Grand properties, an Operations Watchdog dashboard that monitors booking readiness and sends Slack alerts so nothing falls through the cracks, a new Blog & Release Center with audio articles and searchable changelogs, and full support for 10 languages (English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Bulgarian, and Polish) across your entire dashboard and website.

Vanio now integrates with Plum Guide, a curated luxury vacation rental marketplace, so you can sync your bookings automatically and manage availability and pricing across the platform. Your reservations will flow in from Plum Guide guests, and your calendar updates will push out in real-time to keep your listings in sync. This integration uses the same listing mapping system you're already familiar with from Airbnb and Booking.com.

Workflow Engine v2 — AI-Powered Automation

Build intelligent guest workflows visually without coding — let Vanio AI extract package codes from emails, identify which guest is staying there, and send pickup instructions automatically through the right channel (Airbnb, SMS, or email). Skills now respond to multiple triggers at once (like guest messages + incoming emails), and browse the new Recipe Marketplace to install pre-built automations with one click.

We've fixed several issues with smart lock management: access codes for igloohome locks now work reliably without errors, you can set custom guest-facing names for your locks (like "Front Door" instead of device codes), and you can manually create override access codes with custom labels and optional reservation links.

Listing Management & AI Updates

Manage team member access more efficiently—users assigned to a listing group now automatically gain access to all properties in that group, and AI knowledge articles work the same way. We've also redesigned the AI performance widget to show your auto-handle rate, reply volumes, response times, and cost savings at a glance, with a live indicator so you know which properties are actively using AI.

Fixed an issue preventing property managers from accessing listing content settings in production. The content editor for details, description, pricing, policies, rooms, permits, availability, and other listing sections now loads properly without interruption.

Listing Management & Owner Onboarding Suite

Manage your rental properties from start to finish with Vanio's new all-in-one platform: create and organize listing details, photos, and pricing in one place, then push your complete listing to Airbnb or Booking.com with a single click. Onboard new property owners through a guided wizard that walks them through providing their property info and photos, and track every owner through your pipeline—from initial contact through active management—with an improved CRM dashboard that keeps notes, documents, and property status organized in one view.

AI Live Mode & Early Check-in — Vanio AI can now message guests directly on Airbnb, Booking.com, SMS, and email when you enable Live Mode, with a supervisor review step to ensure quality. Early check-in requests are smarter too—the system now checks your cleaning schedule and suggests realistic times instead of offering slots when the previous guest is still there.

Smarter Guest Information — Knowledge base articles now automatically hide sensitive details like access codes and WiFi passwords from inquiry and pending reservations, showing only what confirmed guests need to know.

Cleaner Communication in Their Language — Task chat messages between you and your cleaners auto-translate based on language preferences, keeping the original text visible and making coordination seamless.

Lock & IoT Improvements — Fixed issues with smart lock codes getting stuck in incorrect statuses and improved PIN generation for longer stays, so your access codes sync properly with guest portals.

Manage your property automations more easily with a new Workflows Templates gallery where you can instantly install pre-built automation recipes for common tasks like smart lock code management. Get a complete timeline view of every automation event tied to each booking—organized by phase from check-in through check-out—so you can see exactly what happened and when. Disconnected smart locks and devices are now automatically hidden from your controls, keeping your property dashboard clean and showing only devices that are actually working.

Manage all your Knowledge Base articles from one central dashboard instead of jumping between listings. Filter by scope, listing, or group to quickly find what you need, and get AI-powered suggestions from VanioChat to create and improve your articles faster.

Vanio now automatically updates smart lock access codes whenever reservation dates change, and automatically sets up lock workflows the moment you connect your Igloohome device. If you're reconnecting an existing lock or adding a new property, Vanio will backfill access codes for all your current reservations so your guests have immediate entry.

We've fixed several stability issues that were causing notifications to appear in the wrong Slack workspace, preventing certain messages from sending, and creating unnecessary error logs. Your property messages and integrations should now work more reliably without these disruptions.

Slack notifications now reliably deliver to your team channels without errors. Portal access automatically closes after checkout time, hiding sensitive instructions and amenity details from guests. Lock instructions on smart devices stay saved when the system syncs updates. Checkout guides appear the evening before checkout so guests can prepare. Guest blacklisting lets you flag problem guests with reasons, and the system alerts you if they try to book again. Voice calls no longer produce duplicate responses when guests pause mid-sentence.

The setup banner now displays correctly for new customers, fixing an issue where it could be permanently hidden after refreshing your dashboard. Your onboarding progress will be clearly visible so you can complete the initial setup steps.