RunbyAI

Vanio AI now runs a daily operations sweep that checks every upcoming reservation across 6 categories: messages, access codes, smart locks, cleaning, payments, and portal verification. Issues are auto-fixed where possible — failed messages get re-sent, missing access codes get created (routing to the correct provider), cleaning tasks get created with the right checkout time. What can't be fixed gets escalated. View the daily report at /reports/watchdog with severity sorting and filters, track trends over time in /reports/watchdog/analytics, and see a live status strip on the calendar. Reports are delivered via Slack and in-app notifications at 6 AM in your local timezone.

Guests can now confirm check-in, check-out, or report issues by replying to an SMS with a single number. No portal, no app — just text back "1". When a guest receives check-in instructions via SMS, the message includes numbered options: Reply 1 for "All good, checked in", Reply 2 for "Not checked in yet", Reply 3 for "I have an issue". Actions are logged on the reservation timeline and fire automation events (shortcut.checkin_confirmed, shortcut.checkout_confirmed, shortcut.escalated) so hosts can attach follow-up workflows. Shortcuts are configurable per automation action with 48-hour expiry.

We've launched four major upgrades to Vanio: a Signature Portal that automates guest check-ins and reservations at MGM Grand properties, an Operations Watchdog dashboard that monitors booking readiness and sends Slack alerts so nothing falls through the cracks, a new Blog & Release Center with audio articles and searchable changelogs, and full support for 10 languages (English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Bulgarian, and Polish) across your entire dashboard and website.

Vanio now integrates with Plum Guide, a curated luxury vacation rental marketplace, so you can sync your bookings automatically and manage availability and pricing across the platform. Your reservations will flow in from Plum Guide guests, and your calendar updates will push out in real-time to keep your listings in sync. This integration uses the same listing mapping system you're already familiar with from Airbnb and Booking.com.

Workflow Engine v2 — AI-Powered Automation

Build intelligent guest workflows visually without coding — let Vanio AI extract package codes from emails, identify which guest is staying there, and send pickup instructions automatically through the right channel (Airbnb, SMS, or email). Skills now respond to multiple triggers at once (like guest messages + incoming emails), and browse the new Recipe Marketplace to install pre-built automations with one click.

Listing Management & AI Updates

Manage team member access more efficiently—users assigned to a listing group now automatically gain access to all properties in that group, and AI knowledge articles work the same way. We've also redesigned the AI performance widget to show your auto-handle rate, reply volumes, response times, and cost savings at a glance, with a live indicator so you know which properties are actively using AI.

Listing Management & Owner Onboarding Suite

Manage your rental properties from start to finish with Vanio's new all-in-one platform: create and organize listing details, photos, and pricing in one place, then push your complete listing to Airbnb or Booking.com with a single click. Onboard new property owners through a guided wizard that walks them through providing their property info and photos, and track every owner through your pipeline—from initial contact through active management—with an improved CRM dashboard that keeps notes, documents, and property status organized in one view.

AI Live Mode & Early Check-in — Vanio AI can now message guests directly on Airbnb, Booking.com, SMS, and email when you enable Live Mode, with a supervisor review step to ensure quality. Early check-in requests are smarter too—the system now checks your cleaning schedule and suggests realistic times instead of offering slots when the previous guest is still there.

Smarter Guest Information — Knowledge base articles now automatically hide sensitive details like access codes and WiFi passwords from inquiry and pending reservations, showing only what confirmed guests need to know.

Cleaner Communication in Their Language — Task chat messages between you and your cleaners auto-translate based on language preferences, keeping the original text visible and making coordination seamless.

Lock & IoT Improvements — Fixed issues with smart lock codes getting stuck in incorrect statuses and improved PIN generation for longer stays, so your access codes sync properly with guest portals.

Manage your property automations more easily with a new Workflows Templates gallery where you can instantly install pre-built automation recipes for common tasks like smart lock code management. Get a complete timeline view of every automation event tied to each booking—organized by phase from check-in through check-out—so you can see exactly what happened and when. Disconnected smart locks and devices are now automatically hidden from your controls, keeping your property dashboard clean and showing only devices that are actually working.

Manage all your Knowledge Base articles from one central dashboard instead of jumping between listings. Filter by scope, listing, or group to quickly find what you need, and get AI-powered suggestions from VanioChat to create and improve your articles faster.

Vanio now automatically updates smart lock access codes whenever reservation dates change, and automatically sets up lock workflows the moment you connect your Igloohome device. If you're reconnecting an existing lock or adding a new property, Vanio will backfill access codes for all your current reservations so your guests have immediate entry.

When you connect a new vacation rental account, Vanio now automatically trains your AI assistant once all your listings are synced, and keeps you updated with on-screen notifications so you know exactly where things stand. You'll also see a helpful banner while the sync is happening, so there's no confusion about the status of your setup.

Getting your rental business set up with Vanio is now faster and smarter—we automatically import your listings, reservations, and messages from Airbnb during onboarding, and our AI starts learning about your property right away. The training flow now adapts based on how many listings you have, guiding you to the right next step, and you'll see exactly how many knowledge base articles were created to help your AI assist guests better.

Smart lock check-in and check-out buffers are now adjustable down to the minute instead of by the hour, giving you finer control over guest access timing. Device management is streamlined with the ability to archive locks and keypads you're no longer using, and you'll receive fewer false offline alerts—we now wait a full hour to confirm a device is truly disconnected before notifying you.

Guests will now only see access codes once they're confirmed on the lock, preventing confusion from temporary syncing states. Direct igloohome connections are easier to set up and now appear alongside other smart lock options in the connection dialog. Your property's timezone is automatically detected from your listing location, ensuring all access code times display correctly.

We've completely redesigned the setup experience for new Vanio users. You'll now connect your property management system (like Guesty, Hostaway, or Airbnb) directly during onboarding, and we'll automatically import your listings, organize them, and get your AI assistant ready to help—all in one streamlined flow. Existing users can test out Vanio AI on any of your listings from a dedicated test page in settings.

Manage your smart locks with greater control and clarity: customize settings per property, set up staff access codes that work across all your locks, and provide guests with clear, device-specific lock instructions tailored to each lock brand. The activity log now includes a searchable filter to track lock access more easily.

Upload and manage property videos alongside photos. Videos are stored persistently and accessible across sessions. Media gallery with tabs — videos first, photos second. Supports large file uploads.

Train your team with property-specific quizzes generated from your knowledge base and listing details. Persistent scoring tracks who knows what. Per-category breakdowns show knowledge gaps. Questions adapt to each property's actual features.

Health scores for every listing based on occupancy, revenue performance, guest satisfaction, and operational metrics. Compare across your portfolio. Market intelligence with relocation analysis — see cost projections for moving listings between markets.

New email-first authentication flow. Sign up with email, verify your address, and set a password. Includes password reset via email token.

The entire app now supports light mode. Choose light, dark, or system preference in your profile settings. Every page, every component, every modal — all converted for consistent theming.

Guests can now call and get AI-powered phone support via Twilio. The voice agent has the same full context as @vanio in chat — property details, reservation info, knowledge base. Responses stream with near-instant text-to-speech.

Choose when revenue is recognized in your reports — on guest arrival or guest departure. Configure once in workspace settings, applied to all financial reports and owner statements.

Track costs on any task — cleaning supplies, repair parts, contractor fees. Expenses support approval workflows: team members submit costs, managers approve or reject. All expenses are linked to the reservation and visible in financial reports.

Send Slack notifications as part of your automation workflows. Get notified in your team channel when a booking arrives, a payment fails, a guest checks in, or any other event fires.

Define custom variables with hierarchical resolution — global defaults, per-property overrides, per-reservation overrides. Use them in automated messages, check-in instructions, portal content, and knowledge base articles.

Thumbs up/down on every AI response now feeds into learning. In shadow mode, give feedback on proposed responses and the AI adapts. Regenerate responses with one click.

Organize your listings into property groups for bulk management. Apply AI settings, workflow scoping, and team permissions at the group level instead of configuring each listing individually.

Rebuilt knowledge base with per-article chat, two-column layout, and mobile-optimized tabs. Pin important articles to protect them from automated mining. Articles support rich markdown and automatic variable interpolation (guest names, property details, WiFi credentials).

Full control over how Vanio AI behaves. Configure per-listing AI modes (shadow, active, disabled), set up 3-tier escalation chains, manage which team members get notified on escalation, and toggle auto-assignment. Group your listings by property group for bulk AI configuration.

Analytics dashboard for your direct booking website. Track bookings, revenue, conversion rates, and traffic with date range filters and property breakdowns. See which listings perform best on your website vs. OTA channels.

New dedicated page for monitoring all your smart devices. See battery levels, connectivity status, lock state, and recent activity across all properties at a glance. Supports smart locks, thermostats, and noise sensors.

Reviews from all platforms now appear in the dashboard timeline alongside messages, tasks, and events. Reply to reviews directly from the command center. Automate review responses and requests as workflow actions.

The AI chat sidebar is now available on every page in Vanio — not just the dashboard. Open it with CMD+K or click the chat icon. Ask questions about any listing, reservation, or feature.

Pause automations on individual reservations when you need manual control — useful for VIP guests, disputes, or special situations. Preview any workflow against a real reservation before going live. See exactly which triggers match, which conditions pass, and what the interpolated messages look like.

@vanio responses now stream in real-time directly in the dashboard timeline. Ask the AI a question about a reservation and see the answer appear word by word — no loading spinner, no waiting. The AI has full context: listing details, guest profile, message history, tasks, payments, and knowledge base.

Complete automation engine for your entire operation. Define triggers (reservation created, payment received, check-in approaching, smart lock events) and chain actions (send messages, create tasks, generate lock codes, charge payments, post to Slack, fire webhooks). Visual workflow builder with drag-and-drop canvas and AI chat sidebar — describe what you want in plain English and the AI builds the workflow for you. Includes 6 pre-built templates to get started instantly.