Teambeheer

Uw team. Vanio AI. Zelfde dashboard.

Wijs teamleden toe aan eigendomsgroepen. Stel machtigingen in. Laat Vanio AI gastencommunicatie afhandelen terwijl uw team operaties afhandelt. Wanneer Vanio AI het niet kan oplossen, routeert het naar de juiste persoon.

Team Assignments
9 properties · 4 team members
City Center (4)
City Loft
Urban Suite
Downtown Apt
Penthouse
Beachfront (3)
Seaside Villa
Harbor View
Coastal Retreat
Mountain (2)
Mountain Lodge
Alpine Cabin
A
Ana
Operations
M
Marco
Maintenance
S
Sofia
Guest Relations
V
Vanio AIAI
Guest Communication
Interne Berichten

Stop met het gebruik van Slack voor reserveringen. Context leeft hier.

Elke reservering heeft zijn eigen interne thread. Bespreek problemen, laat notities achter, tag teamleden — allemaal binnen de reserveringstijdlijn. Niet meer switchen tussen apps, geen verloren context meer.

Thread-gebaseerde gesprekken

Elke reservering heeft zijn eigen interne thread. Uw team bespreekt precies waar de data leeft.

Interne notities

Privénotities gekoppeld aan reserveringen. Alleen zichtbaar voor uw team — nooit voor gasten.

Bijlagen

Deel afbeeldingen, spraaknotities, video's en bestanden direct in de thread.

Vanio AI berichtbeoordelingen

Duim omhoog/omlaag op Vanio AI reacties. Vanio AI leert van uw feedback en verbetert in de tijd.

Internal Thread — Seaside Villa
A
M
2 viewing
A
Ana2:14 PM
Guest is asking about late checkout. @Marco can you check if cleaning allows it?
Read by Marco
M
Marco2:16 PM
Next guest arrives at 5 PM, cleaning is at 2. We can push checkout to 1 PM max. Should we charge for it?
Internal NoteAna · 2:18 PM
Offered 1 PM late checkout at $25. Guest accepted. Payment link sent via guest portal.
🔒 Team only
M
Marco is typing…
Reply to thread…
Real-Time Collaboration

See who's here. See who's typing. Know who read it.

No guessing. No "did you see my message?" texts. Every thread shows real-time presence, typing indicators, and read receipts.

Live presence

See who's currently viewing the same reservation. Avoid duplicate work and step on each other's toes.

Currently viewing
A
M
Vanio AI
Ana, Marco, Vanio AI

Typing indicators

Zie wanneer een teamlid een antwoord aan het opstellen is. Nooit meer twee mensen die tegelijkertijd op hetzelfde probleem reageren.

M
Marco is typing…

Read receipts

Know exactly who read your message and when. No more "did you see that?" follow-ups on WhatsApp.

AnaRead · 2:15 PM
MarcoRead · 2:16 PM
SofiaNot seen
Mention someone or a group
@Operations the guest in Seaside Villa needs late checkout approval. Can someone confirm cleaning schedule?
People & Groups
A
@Ana
Operations
M
@Marco
Maintenance
@Operations
Group · 3 members
V
@vanio
Vanio AI assistant
Vanio AI
@Operations notified 3 members:
A
Ana
S
Sofia
J
Jessica
@Mentions

Tag een persoon. Tag een groep. Tag Vanio AI.

Mention anyone in your team from inside a reservation thread. Mention an entire group and everyone in it gets notified. Mention @vanio to ask questions, draft replies, or get things done.

@person

Tag a specific team member. They get a push notification with the full context of the thread.

@group

Tag an entire group (Operations, Cleaning, Maintenance). Every member is notified. Group expands so everyone sees who was tagged.

@vanio

Need a draft reply? A guest summary? Want Vanio AI to do something? Just ask — right inside the thread, with full context.

Slimme Escalatie

Vanio AI weet wanneer een stap terug te zetten.

Not everything can be solved with AI. When Vanio AI detects something it can't handle — it doesn't guess. It creates a dashboard item, assigns the right person based on property and issue type, and attaches the full context.

Property-aware routing

Each property has assigned team members. Escalations go to the right person automatically.

Issue-type matching

Maintenance issues go to maintenance. Guest complaints go to guest relations. No manual triage.

Full context attached

The assignee sees the entire conversation, guest details, reservation data, and what Vanio AI already tried.

Push notification

The assigned team member gets an instant notification with priority level and summary.

Escalation — Seaside Villa
Needs attention
JP
James P. · 8:14 PM
The hot water isn't working at all. I've tried both bathrooms and the kitchen — nothing.
Vanio AIChecked KB — no self-fix available. Needs maintenance.
Escalated to Marco
M
Marco — Maintenance Lead
Assigned to Seaside Villa · Beachfront group
M
Marco · 8:16 PM
On my way, 20 minutes. Likely the boiler pilot — quick fix.
Vanio AI notified guest: "Our maintenance team is on the way — about 20 minutes"
Permissions & Roles

14 roles. Per-listing permissions. Total control.

From owners who see everything to cleaners who see only their tasks. Assign roles globally, then fine-tune with per-listing and per-group permissions.

Available Roles
OwnerAdminTeam LeadSupervisorListing OwnerPartnerCleanerMaintenanceRoamerInspectorConciergeAccountantBookkeeperUser
Per-Listing Permissions — Seaside VillaMarco (Maintenance)
View listing
Edit listing details
Manage bookings
Manage pricing
Manage availability
Manage access & staff
View reports
Override permissions
👤
User-level

Permissions set directly on a user for specific listings

👥
Group-level

Permissions inherited from team groups (Operations, Cleaning, etc.)

🏘️
Listing group-level

Permissions that apply to all listings within a property group

90%
Messages handled by Vanio AI
Without human intervention
< 30s
Avg escalation time
Vanio AI → right team member
3
Permission levels
Owner, Manager, Cleaner
Properties per team
No artificial limits
Push Notificaties

Know what matters. Ignore the rest.

Vanio AI handles things silently. When it needs you — new bookings, escalations, team mentions — it reaches your phone instantly.

Vanio AI
Vanio.AInow

New Booking

Sarah M. booked Seaside Villa · Mar 15–18 · $540

Vanio AI
Vanio.AI2m ago

Escalation — Guest Issue

James P. is requesting a refund for Mountain Lodge. Vanio AI could not resolve.

Vanio AI
Vanio.AI5m ago

You were assigned

Jessica assigned you to the thread for City Apt 3B — check-in issue

Vanio AI
Vanio.AI12m ago

@vanio response

&quot;Revenue for March is $14,200 across 8 properties. Occupancy at 82%.&quot;

Eén team. Eén platform. Vanio AI inbegrepen.

Wijs accommodaties toe, stel rechten in en laat Vanio AI de gastencommunicatie afhandelen over alle accommodaties.

Werkt geweldig met

Functies die samenwerken

Omdat alles in één systeem draait, delen deze functies context en versterken ze elkaar.