Guest Portal

The Guest Portal is a beautiful, mobile-first webpage that every guest receives after they book with you. Think of it as your own branded guest app — except there's nothing to download. Guests just tap a link and everything they need for their stay is right there.

Automatic for Every Booking

The portal is created automatically for every reservation, no matter where the booking came from — Airbnb, Booking.com, VRBO, your direct website, or a manual reservation. Vanio AI shares the link with guests through your welcome messages, or you can send it manually any time.

Verification Made Simple

You decide what guests need to complete before check-in. Turn any of these steps on or off per property:

• Name, email, phone, and address
• Government ID upload — passport or driver's license, with details pulled in automatically
• Selfie matching — a quick live photo compared against the ID
• Additional guest details — names and ages of everyone staying
• Estimated arrival time — so your team and cleaners can plan
• House rules and rental agreement — signed digitally
• Damage protection — waiver or refundable deposit

Guests can pause and come back later without losing their progress.

Returning Guests Skip Ahead

If a guest has stayed with you before and already verified, the portal remembers them. Their ID, selfie, and personal info carry over automatically. They only handle the stay-specific steps — arrival time, extra guests, house rules — turning a five-minute process into about thirty seconds. It's a small touch that makes repeat guests feel recognized.

Upsells Guests Can Buy Themselves

The portal quietly sells extras without anyone having to ask:

• Early check-in — only offered when the property is actually ready
• Late checkout — only offered when no one is arriving right after
• Mid-stay cleaning — suggested automatically on longer stays
• Custom add-ons — airport pickup, grocery stocking, baby gear, champagne on arrival, anything you want to offer

You set the price per property and can show different options on different booking channels. Every purchase creates a task for your team and flows into your revenue reports.

Damage Protection

Pick the model that fits your property:

• Damage waiver — a small non-refundable fee that covers accidental damage up to a limit
• Refundable deposit — held on the guest's card and released after checkout if everything's fine

Guests accept the terms inside the portal before check-in.

Door Codes Revealed at the Right Moment

For security, door codes and smart lock access don't appear the moment a guest books. The portal reveals them closer to check-in — so codes aren't floating around for weeks before arrival. Guests always know exactly when and where to find them.

Everything About the Stay in One Place

Once inside the portal, guests have:

• WiFi network and password
• A full property guide — how the coffee machine works, where the trash goes, quirks of the heating
• Local recommendations — your favorite restaurants, cafes, beaches, hikes
• Check-in and checkout instructions
• A direct line to message you

No more guests texting at midnight asking for the WiFi.

Works Like an App

Guests can add the portal to their phone's home screen with one tap. After that it opens like any other app — full screen, no browser bar. You can also send push notifications straight to their phone for things like "Your door code is ready" or "Check-in opens in one hour."

Branded to You

The portal is your brand, not Vanio's. Upload your logo, pick your colors, and point it at your own custom domain so the link guests see matches your business name. Everything feels like a polished product from your company.

Easy Login for Everyone

Guests sign in with their phone number or, if they don't have a phone handy, a magic link sent to their email. No passwords to remember.

Setting It Up

Everything is configured with a few clicks in your Vanio settings:

1. Open Settings → Guest Portal
2. Upload your logo and pick your brand colors
3. Toggle the verification steps you want
4. Turn on the upsells you'd like to offer and set prices
5. Choose your damage protection model
6. Point your custom domain at the portal (optional)

From that point on, every new booking gets its own portal automatically — and your guests get a first-class experience from the moment they book until the day they leave.