Vanio AI answers your property phone calls 24/7. It already knows the guest, the reservation, the property, and what your team is discussing internally — so it handles complex situations without missing a beat.

Voice Agent

The same Vanio AI that handles your text messages also answers your property phone numbers, 24/7. When a guest calls, the AI already knows who they are, why they're probably calling, and the full context of what's happening with their reservation — including things your team has been discussing internally about it.

This is not a chatbot reading from an FAQ. It's the same brain that runs the rest of your operation, on the phone.

The scenario that shows what this really means

Booking.com cancels 10 of your reservations because of a verification issue on their side. Your operations team opens each affected reservation and writes internal notes: what happened, who's at fault, what the refund timeline looks like, who to escalate to.

An hour later, the affected guests start calling. Angry. Confused.

The AI picks up. It already knows:

Their booking was cancelled
It was a Booking.com platform issue, not your fault
What your team is doing about it (because it reads the internal notes)
What to tell the guest — refund timing, alternative dates, who to escalate to if they push

No FAQ lookup. No "let me transfer you." The AI handles a complex, evolving situation in real time because it sees exactly what your team sees.

What the AI knows during a call

Who's calling. It matches the incoming phone number to the guest's reservation automatically. If they have multiple stays — past, current, upcoming — it politely asks which one, using the city or street so the guest recognizes it.
The full reservation. Dates, party size, special requests, what they paid, whether they finished verification, what upsells they bought.
Your team's internal discussion. Notes and internal messages your team posted on this reservation. Whatever your team has diagnosed about an issue is already in the AI's head.
The property. Address, WiFi, door codes, parking, house rules, amenities — the entire knowledge base.
Live operational state. Is the cleaning done? What's the cleaner's ETA? Is the smart lock online and is the code programmed? What's the noise sensor reading right now?
Past conversations. Every text, email, and previous call this guest has had with you, going back to their very first message.

What the AI can actually do on the call

Not just answer questions — take real action:

Generate a door code and read it out, or text it mid-call so the guest has it on screen.
Approve an early check-in after checking the cleaner's status.
Process a refund within the rules you've set.
Create a maintenance task ("the AC is broken") and notify the right person on your team.
Send a follow-up text during the call with directions, links, or codes.
Look up another reservation if the guest mentions a friend or a previous stay.
Check the calendar for an extension and quote a real price on the spot.
Transfer to you when something genuinely needs a human.

More real examples

A guest calls confused about a charge. The AI checks the payment history and explains exactly what was charged, when, and why.
A guest calls saying "my friend in unit 503 had this problem last week." The AI looks up unit 503's history and references it.
A guest calls with a noise complaint at 2am. The AI checks the noise sensor reading, decides whether the offending unit really is too loud, and sends a polite warning.
A guest calls saying their door code isn't working. The AI checks if the lock is online, if the code is programmed, and if the timing window is right — then either fixes it remotely or escalates.

Setting it up

Go to Settings → AI → Voice.
Buy a phone number through Vanio in a few clicks, or attach a number you already own.
Pick which property the number belongs to, or leave it global.
Update your listings to use the new number.
That's it — the AI starts answering immediately.

You can add as many numbers as you need: one per property, or one shared number for everything.

After the call

The full transcript and a short summary appear in the dashboard timeline for that reservation, right alongside texts and emails. You'll see:

What the guest asked
What the AI said
Any actions the AI took during the call
The outcome — resolved, escalated to you, or missed

If you have call recording enabled, you can listen back to the audio.

Pricing

Voice calls are billed per minute. See the pricing page for current rates.

Common questions

Will guests know it's an AI? Most can't tell. The voice is natural. The AI doesn't pretend to be human, but it also doesn't announce itself.

What languages does it speak? Whatever the guest speaks. The AI detects the language and replies in the same one.

Can it escalate to me? Yes. For emergencies, complaints, or anything outside its rules, the AI transfers to you or texts you immediately.

What about random callers who aren't guests? It politely directs them or takes a message.