Invoices and billing history

Every payment you make to Vanio AI — subscription billing, AI credit top-ups, auto-recharges — gets its own invoice you can download as a PDF. Invoices are issued by Vanio AI with a unique reference number that's stable forever, so your bookkeeping has a clean audit trail.

Where to find your invoices

Open Settings → Billing → Invoices. The page lists every invoice issued to your workspace, newest first, with the invoice number, date, amount, and a download button per row.

You'll also see the most recent invoices on the main Settings → Billing page next to your subscription details, with a "View all invoices" link to the full list.

[Screenshot: Billing page showing invoice list with Vanio-branded invoice numbers and PDF download buttons]

What's included

Vanio AI issues invoices for:

• Subscriptions — your monthly or annual plan, including any per-listing seats
• AI credits — manual top-ups and auto-recharges when your balance runs low
• Reservation usage — per-reservation AI fees rolled into your monthly invoice

Every invoice has a unique Vanio reference number, the date it was issued, your billing address as it was at the time, and a line-item breakdown of what you were charged for.

Manual credit top-ups now working smoothly

We've recently fixed an issue that was preventing manual credit top-ups from processing correctly when using your default payment method. If you experienced failed top-up attempts in the past, those issues are now resolved — your manual credit purchases will go through smoothly without errors.

To add credits manually:

1. Go to Settings → Billing → Credits
2. Click Add Credits
3. Enter your desired amount (minimum $10)
4. Click Purchase — your default payment method will be charged automatically

Your invoice will be generated immediately after the successful top-up.

Downloading your branded invoices

Click the Download icon on any invoice row to get your PDF instantly. These are Vanio-branded invoices generated directly by our platform — not third-party payment documents — so you get consistent, professional invoices for your records.

[Screenshot: PDF invoice showing Vanio branding, company details, and professional layout]

Each PDF includes:

• Vanio AI's business details — legal entity, address, and tax information
• Your billing information — company name, address, tax ID as configured in your account
• Complete line items — description, quantity, unit price, and totals
• Payment summary — subtotal, tax, and final total
• Unique reference number — for easy tracking and accounting

The PDF filename matches your invoice number, so you can save directly to your accounting folders without renaming.

Consistent totals across your account

The total shown when you preview an invoice in your account now matches the amount on the downloaded PDF and the figure shown in your dashboard — including for Airbnb reservations. Previously, the preview page could show a different total than the PDF for Airbnb bookings. That inconsistency is now resolved, so whichever view you're looking at, you'll see the same guest-paid amount.

How it works automatically

When any charge processes (subscription renewal, credit purchase, usage billing), Vanio AI immediately generates your branded invoice with a unique reference number. The invoice captures your billing details exactly as they were at that moment, creating a permanent record.

You can download the PDF anytime from your billing history — there's no expiration or limit on access.

Key features

• Vanio-branded invoices — professional documents issued directly by Vanio AI
• Instant PDF download — available immediately after any charge
• Unique reference numbers — consistent numbering for easy tracking
• Permanent access — download your invoices anytime from billing history
• Complete details — both company information captured at time of billing
• Accounting-ready — properly formatted with all required business details
• Reliable credit top-ups — manual credit purchases now process smoothly with your default payment method
• Consistent totals — invoice preview, PDF download, and dashboard all show the same amount, including for Airbnb reservations

Tips & best practices

• Keep billing details current — update your company information in Settings → Billing so new invoices have accurate details
• Download immediately — grab your invoice PDF right after payments for immediate record-keeping
• Use invoice numbers — the unique Vanio reference numbers make it easy to match invoices to bank statements
• Top up credits when convenient — manual credit purchases now work reliably, so you can add credits proactively
• Cross-check your Airbnb totals — the invoice preview, PDF, and dashboard now all show the same guest-paid total, so any of these views is a reliable reference

Common questions

Can I get invoices for past payments? Yes — all your invoices are available in Settings → Billing → Invoices, going back to when Vanio-issued invoices launched. You can download any invoice PDF anytime.

What if my billing details change? Update your information in Settings → Billing. New invoices will use the updated details, while past invoices preserve the information as it was when issued, keeping your historical records accurate.

I had trouble with credit top-ups before — are those issues fixed? Yes, we recently resolved an issue that was preventing manual credit top-ups from processing with default payment methods. Credit purchases now work smoothly and generate invoices immediately.

Why do I see Vanio invoices instead of payment processor documents? Vanio AI now generates your official invoices directly, giving you consistent, professional documents with proper business details and unique reference numbers. This provides better record-keeping than relying on third-party payment receipts.

Why did my Airbnb invoice preview show a different total than the PDF? This was a known issue that has now been fixed. The invoice preview page previously displayed a different figure for Airbnb reservations than what appeared on the PDF or in your dashboard. All three now show the same guest-paid total, so you can trust whichever view you're using.