Choose exactly what you want to be notified about, where the alert lands, and when — so you stay in the loop without getting buried.

Notification Settings

Vanio can notify you about almost anything that happens across your business. The trick is making sure you only hear about the things that matter — and that the right person on your team hears about each one. Notification settings give you fine-grained control over exactly that.

Where notifications can land

You can deliver each kind of alert through any combination of four channels:

Push — a browser notification that pops up while you're using Vanio in any tab
Email — sent to the address on your account
SMS — a text message to your phone number
In-app — collected in your in-app inbox so you can review them later

Most hosts use a mix: push for things they want to know about right now, in-app for the rest, email for daily summaries, and SMS reserved for true emergencies.

Configuring notifications event by event

Go to Settings → Notifications to see the full list of events you can be alerted about. A few of the most common ones:

New booking received
Booking cancelled
Payment failed
Payment refunded
Message received from a guest
Task assigned to me
Task overdue
Cleaner didn't check in on time
Review posted
Smart lock low battery
AI escalation (the AI needs your help)

For each event, tick the channels you want to use. You can turn an event off entirely by leaving every channel unchecked.

Quiet hours

Nobody wants an SMS at 3am about a payment retry. Quiet hours let you set a window each day during which non-urgent notifications are paused. Anything that arrives during quiet hours is held until the window ends, then delivered in a single batch.

To set them up:

Open Settings → Notifications → Quiet hours.
Set the start and end time and the time zone they apply to.
Choose which channels respect quiet hours. Most hosts pause SMS and push but leave in-app on.
Mark which events are urgent enough to break through quiet hours. Payment failures and AI escalations are common picks.

Per-team-member overrides

Every person on your team has their own notification settings. As an admin, you can set sensible defaults for the whole team, and each member can adjust their own from their profile. That way your cleaner only gets notified about cleaning tasks, your accountant only sees payment events, and you see everything you care about — without forcing one setting on everyone.

How AI escalations are handled

When Vanio AI hits a situation it isn't confident about, it escalates to a human. These escalations are treated as their own notification type so you can route them however you want. A few common setups:

Solo host: push + SMS, breaks through quiet hours
Team: in-app to the whole team, push to whoever is on call
24/7 operation: SMS to the on-call person, with a fallback to a second person if the first doesn't acknowledge within 5 minutes

Every escalation includes a one-tap link straight to the conversation so you can take over without hunting for it.

Common questions

Will I get duplicate notifications across channels? No. Each event sends one alert per channel you've enabled, not multiples.

What if I miss a notification? Everything is also stored in your in-app inbox, so nothing is ever lost. You can scroll back through every alert you've ever received.

Can I snooze a single notification type? Yes. From the inbox, click the bell icon next to any alert and choose how long to snooze it.

Can I test my notification settings? Yes — use the Send test notification button on the Notifications page. It will fire a sample alert to every channel you have enabled so you can confirm they're working before something real happens.