AI Skills — Custom Rules for Your AI

What Skills Are

A skill is a deterministic, step-by-step procedure the AI follows for a specific scenario. Instead of improvising how to handle "Can I check in early?", a skill tells it exactly what to do:

1. Check if the unit is available before standard check-in
2. Check cleaning task status
3. If cleaning is done, approve early check-in
4. If in progress, message the cleaner for an ETA
5. Respond to the guest with the outcome

Skills remove guesswork. The AI follows your procedure every time.

Creating a Skill

1. Go to Settings > AI > Skills
2. Click Create Skill
3. Name it and describe the trigger scenario
4. Define steps in order
5. Set conditions for each step
6. Save and activate

Steps can include: checking data, sending messages, creating tasks, or waiting for a response.

Built-In Templates

• Early check-in request — Calendar check, cleaning coordination, guest response
• Late checkout request — Availability check, pricing, approval flow
• Noise complaint — Sensor data check, guest warning, escalation
• Maintenance request — Issue logging, task creation, guest acknowledgment

Auto-Detection

When the AI handles a situation the same way multiple times, the system suggests saving that pattern as a skill. Review the steps, adjust, and save.

Tips

• Start with built-in templates and customize
• Skills are per-customer — they apply to all properties unless you add listing-specific conditions
• Test new skills in shadow mode first
• One scenario per skill — keep them focused