Hosts submit maintenance requests through Vanio. You see them with details, photos, and priority. AI can auto-assign by issue type.

Receiving Maintenance Requests

Guests report broken stuff. Cleaners spot damage. Hosts notice wear and tear. Vanio turns every one of these signals into a maintenance task that routes to the right person automatically.

Where requests come from

Guest messages — Vanio's AI reads every guest message and flags maintenance issues ("the AC isn't cooling")
Cleaner reports — when a cleaner marks an issue during a turnover, a maintenance task is created
Inspections — inspectors can flag anything they find during a walk-through
Manual entry — you can create a request from any property page
Smart devices — noise alerts, smoke detectors, water leak sensors, and thermostats can all trigger tasks

What happens next

When a new request lands:

Vanio classifies it (urgency, category, affected area)
Picks the right maintenance person for that property and skill
Sends an offer (SMS + push)
Tracks acceptance, arrival, and completion
Logs parts, hours, and photos

If no one on your internal team picks up, the request can fall through to the marketplace just like cleaning tasks.

Urgency levels

Emergency — anything affecting safety or guest stay (no water, no power, lockout, smoke). Routed immediately with priority alerts.
Urgent — issues that need same-day attention (broken AC in summer, stopped-up toilet)
Standard — fix within a few days (chipped paint, loose drawer)
Plan — nice-to-have improvements, batched for the next maintenance window

You can adjust urgency manually on any request.

Parts and receipts

When the technician picks up parts, they snap a photo of the receipt in the app. The cost is logged against the property automatically and can be billed to the owner or deducted from the security deposit if guest-caused.

Linking to reservations

If a request came from a specific guest, it's automatically linked to their reservation. You'll see it on the reservation timeline alongside payments, messages, and cleaning photos.

Common questions

Can I set warranty info per property? Yes — attach warranty docs to appliances under Property → Equipment. When a related request comes in, the warranty info is shown to the technician.

Who pays for repairs? You do, by default. But you can optionally route owner-billable repairs to the property owner automatically.

Can I schedule preventive maintenance? Yes — set up recurring tasks (quarterly HVAC, annual roof check) under Settings → Recurring Tasks.