Listing Groups

Once you have more than a handful of properties, managing them one by one stops scaling. Listing groups let you organize your portfolio so that the things that are the same across many units are managed once, not over and over.

A group can be anything that makes sense for your business: a building, a neighborhood, a region, a brand, a property type, or even a single owner's portfolio.

What a group gives you

• Shared knowledge base — facts and answers that apply to every listing in the group, written once.
• Shared automations and workflows — set up a welcome message or a check-in routine for the whole group.
• Shared settings — house rules, check-in times, fees, and policies inherited by every unit.
• Bulk operations — make a change to one setting and apply it to every listing in the group at once.
• Group-level reporting — see revenue, occupancy, and task volume for an entire group in one view.

How inheritance works

Every setting starts at the group level and flows down to each listing. If you change the standard check-in time at the group level, every listing in the group picks up the change.

If one listing needs to be different — maybe it has an earlier check-in because of its location — you can override the setting on that single listing. The override stays in place even if you change the group default later. The rest of the group is unaffected.

The rule of thumb: set the common stuff at the group, and only override on the listing when something is genuinely unique.

Creating a group

1. Open the Listings page and click Groups.
2. Click New group and give it a clear name like "Building A" or "Beach properties".
3. Add a short description so your team knows what belongs in the group.
4. Add listings to the group. You can drag listings in or use the search box to add them in bulk.
5. Configure group settings. Click into the group and set the things that should apply to every listing: check-in time, house rules, fees, default policies.
6. Add group knowledge. Open the group's knowledge base and add the answers that are true for every unit in the group — building entrance, parking, trash day, neighborhood notes.
7. Add group automations. Any workflow or AI Skill set up at the group level runs for every listing in the group.

Bulk operations

From the group page you can perform actions on every listing at once:

• Update pricing rules
• Change minimum stay
• Block or unblock dates
• Push photos or descriptions to connected channels
• Apply a new house rule

Each bulk operation shows you exactly what will change and asks for confirmation before running.

Group knowledge base

This is one of the most useful parts of a group. Anything you add to the group's knowledge base is automatically available to the AI when answering questions about any listing in the group. Write the building's parking instructions once, and the AI will use them whether the guest is in unit 201 or unit 506.

Listing-level knowledge still works on top — if a single unit has its own quirk, add it to that listing's knowledge base and it overrides the group answer.

Common questions

Can a listing belong to more than one group? Yes. A listing can be in multiple groups — for example, a property could be in both "Beach properties" and "Owner: Smith".

What happens if I delete a group? The listings inside it are not deleted. They simply lose the group association and fall back to their own settings.

Can I move a listing from one group to another? Yes — drag it between groups or use the bulk move tool. Settings reset to the new group's defaults unless you've explicitly overridden them.

Do guests see groups? No. Groups are an internal organizational tool. Guests only ever see the listing they booked.