Knowledge Base — Your AI's Brain

What the Knowledge Base Does

The knowledge base stores property-specific information your AI uses to answer guest questions. When a guest asks "Where do I park?" or "What's the WiFi password?", the AI searches the knowledge base and responds with your exact answer.

Adding Articles Manually

1. Go to Settings > AI > Knowledge Base
2. Click Add Article
3. Enter a question (e.g., "How does the coffee machine work?") and a detailed answer
4. Assign the article to a specific listing or a listing group
5. Save

Write answers the way you'd want a guest to read them — clear, friendly, specific.

Auto-Learning from Conversations

When the AI is in shadow mode or you manually respond to a guest question, the system detects useful Q&A patterns and suggests saving them as knowledge base articles. You review and approve each suggestion before it goes live.

Your knowledge base grows naturally as you handle guest conversations.

Group-Level Knowledge

If you manage multiple units in the same building, create a listing group and attach articles to the group. Every unit shares the same articles — no need to duplicate "Where is the gym?" across 15 listings.

Unit-specific articles (door codes, floor numbers) stay on individual listings. The AI merges both levels when responding.

Semantic Search

The knowledge base uses semantic search, not keyword matching. A guest asking "Can I bring my dog?" matches an article titled "Pet Policy." Guests can phrase questions however they want.

Tips

• Add your top 10 most-asked questions first
• Include check-in instructions, parking, WiFi, appliance guides, and house rules
• Update articles when details change
• Review auto-learning suggestions weekly