Knowledge Base — Your AI's Brain

What the Knowledge Base Does

The knowledge base stores property-specific information your AI uses to answer guest questions. When a guest asks "Where do I park?" or "What's the WiFi password?", the AI searches the knowledge base and responds with your exact answer.

Adding Articles Manually

1. Go to Settings > AI > Knowledge Base
2. Click Add Article
3. Enter a question (e.g., "How does the coffee machine work?") and a detailed answer
4. Choose which properties should use this article (see Property Selection below)
5. Save

Write answers the way you'd want a guest to read them — clear, friendly, specific.

Property Selection Made Simple

When creating or editing knowledge base articles, you'll see a property picker that lets you choose which listings should use the article. The picker now handles large property portfolios smoothly — even if you manage hundreds of listings across multiple groups.

Improved Performance for Large Portfolios

If you manage many properties, the picker now:

• Scrolls smoothly without lag or jumps, even with 200+ listings
• Expands search results automatically — when you search, groups containing matching properties open so you can see the results immediately
• Loads instantly — no delays when opening the property list

[Screenshot: Property picker showing expanded search results across multiple property groups]

How to Select Properties

1. Click the property field to open the picker
2. Search by name — type any part of a property or group name to filter results
3. Select individual properties — check boxes next to specific listings
4. Select entire groups — check a group to include all properties in that group (and any added later)
5. Choose "All properties" to apply the article everywhere

When you search, groups automatically expand to show matching properties inside them. No need to manually open each group to find what you're looking for.

Training with Property Photos

You can train your AI by uploading property photos. The system analyzes your photos and creates relevant knowledge base articles about your property's features and amenities.

Photo Upload Process

1. Go to Settings > AI > Knowledge Base
2. Click Upload Photos or Train from Photos
3. Add photos from your device or paste URLs from listing sites
4. The system processes each photo and creates articles automatically
5. Review and edit the generated articles before saving

When Photo Upload Fails

If photos fail to upload, you'll now see exactly why each one didn't work:

• Timeout errors — The photo took too long to download (over 30 seconds)
• CDN blocks — The hosting site blocked our request (common with some listing platforms)
• Invalid URLs — The photo link is broken or incorrectly formatted
• HTTP errors — The server returned an error code

[Screenshot: Error message showing specific failure reasons for each photo]

Instead of a generic "upload failed" message, you'll see details like:

• [timeout_30s] https://photos.example.com/bedroom.jpg
• [http_403] https://cdn.airbnb.com/kitchen.jpg
• [invalid_data_url] data:image/jpeg;base64...

This makes it much faster to fix the problem and retry with working photo URLs.

Improved Airbnb Photo Support

We've fixed an issue that was preventing photo analysis from working with certain Airbnb listings. The system now properly handles photos from Airbnb's content delivery network, so your property photos will upload and analyze correctly without format errors.

[Screenshot: Successful photo upload from Airbnb listing URL]

If you previously experienced "unsupported image format" errors when importing Airbnb photos, those issues are now resolved.

Auto-Learning from Conversations

When the AI is in shadow mode or you manually respond to a guest question, the system detects useful Q&A patterns and suggests saving them as knowledge base articles. The AI now properly creates these knowledge base entries during training conversations, ensuring accurate property information gets captured.

You review and approve each suggestion before it goes live. Your knowledge base grows naturally as you handle guest conversations.

Property Name Accuracy

When the AI creates knowledge base entries or searches for your listings, it now sees both your internal listing names and the guest-facing public names you've set. This means the AI won't accidentally show guests your internal property codes — it knows to use "Sunset Beach Condo" instead of "PROP_001" when responding to inquiries.

Group-Level Knowledge

If you manage multiple units in the same building, create a listing group and attach articles to the group. Every unit shares the same articles — no need to duplicate "Where is the gym?" across 15 listings.

Unit-specific articles (door codes, floor numbers) stay on individual listings. The AI merges both levels when responding.

Semantic Search

The knowledge base uses semantic search, not keyword matching. A guest asking "Can I bring my dog?" matches an article titled "Pet Policy." Guests can phrase questions however they want.

Tips

• Add your top 10 most-asked questions first
• Include check-in instructions, parking, WiFi, appliance guides, and house rules
• Update articles when details change
• Review auto-learning suggestions weekly
• Set clear public names for your listings so the AI uses guest-friendly language
• For photo training, use direct image URLs when possible — some listing sites block automated downloads
• If photo uploads consistently fail, try downloading photos locally first, then uploading from your device
• Airbnb photo URLs now work reliably — paste them directly into the photo upload field
• Use the search function in the property picker to quickly find specific listings in large portfolios
• Select entire groups when creating articles that apply to multiple similar properties