Unified Inbox — All Guest Channels in One Place

Messages from Airbnb, Booking.com, VRBO, SMS, email, WhatsApp, and voice calls flow into one timeline per reservation.

Supported Channels

Airbnb — Messages synced via API
Booking.com — Messages synced via API
VRBO — Messages synced via integration
SMS — Direct text messages
Email — Guest emails routed to your inbox
WhatsApp — Guest WhatsApp messages
Voice calls — Call transcripts logged in timeline

How It Looks

Each reservation has a timeline. Messages from all channels appear chronologically, tagged with source. Full conversation history without leaving the dashboard.

When you reply, the message goes through the same channel the guest used.

AI Across All Channels

The AI handles messages identically regardless of channel. Same reservation context, knowledge base, and skills on every channel. Consistent response quality everywhere.

Deduplication

Some guests message through multiple channels. The system groups all messages under the same reservation timeline by matching guest contact info.

Replying

Reply from the dashboard timeline. Select the channel (defaults to the one the guest last used). The AI can draft responses or send autonomously based on your settings.

Tips

Connect all active channels for full benefit
The AI works best with complete conversation history
Voice call transcripts keep a record of verbal agreements