Guest Verification — ID, Selfie & Safety

Verification Steps

Each step is independently configurable per property:

1. Personal Information — Full name, phone, email, address
2. Government ID — Passport, driver's license, or national ID upload
3. Selfie Matching — Live selfie compared against the uploaded ID
4. Additional Guests — Primary guest registers all other guests
5. House Rules — Read and acknowledge property rules with signature

Configuring Verification

1. Open your listing in the CMS
2. Go to the Guest Portal tab
3. Under Verification, toggle each step on or off
4. Save

Full verification for high-value properties. Personal info + house rules for budget listings.

How Guests Complete It

Guests receive a portal link after booking. They complete each step on phone or computer. Progress is saved — they can leave and come back.

Returning Guests

Guests who previously completed verification skip steps they've already done. Returning guests go straight to house rules acknowledgment.

What You See

Verification status and timestamps show in the reservation timeline. View uploaded IDs from the reservation detail panel.

Tips

• At minimum, require personal info and house rules
• ID + selfie significantly reduces problematic guests
• Additional guest registration helps with local regulations
• Keep house rules concise and specific