Add team members by name and phone number, set their roles, assign them to properties, and configure rates.

Adding & Assigning Staff to Properties

Build your team and match the right person to the right job. Vanio supports cleaners, maintenance techs, inspectors, and managers — each with their own permissions and pay rates.

Adding a staff member

Go to Staff in the sidebar
Click Add Staff
Fill in name, phone number, email, and role
Pick a pay model — hourly, flat per task, or per-property rate
Save

The new staff member gets an invite by SMS and email. When they tap the link, they set a password (or just use SMS-only mode if they don't want an app).

Assigning to properties

Once a person is in your team, decide which properties they work on:

Open a property
Go to Assigned Staff
Click Add, pick the person, choose their role for this property (cleaner, backup cleaner, maintenance, inspector)
Set priority — who gets offered first, who's the backup
Save

You can assign multiple people to the same role. Vanio offers work in priority order and falls back to the next person automatically if the first declines or is unavailable.

Bulk assignment

Got 20 properties and 3 cleaners? Use Bulk Assign:

Go to Staff → [name] → Properties
Click Bulk Assign
Tick the properties to add
Pick role and priority
Save

Roles and permissions

Cleaner — sees assigned tasks, checklists, photos, and pay
Maintenance — receives work orders, uploads parts receipts
Inspector — audits completed cleanings, approves or flags issues
Manager — full access to the properties they oversee
Owner — sees reports and payouts for properties they own

You can mix roles — a single person can be both cleaner and inspector on different properties.

Removing or pausing someone

To temporarily stop offering work to a staff member without deleting them, toggle Active off on their profile. To remove entirely, click Remove — past tasks and pay history are preserved for records.

Common questions

Can staff work for multiple companies? Yes. A cleaner in the Vanio network can work for several hosts at once. Each host sees only their own tasks and pay.

Do I need to onboard each person through Stripe? Only if you're paying them through Vanio. Staff set up payouts themselves through a secure link the first time they're assigned a paid task.