Upsells — Earn More Per Booking

Offer early check-in, late checkout, mid-stay cleaning, and custom add-ons through the guest portal. AI proactively suggests them during conversations.

Built-In Upsell Types

Early check-in — Guest arrives before standard check-in time. Set your price and how early you allow
Late checkout — Guest departs after standard checkout time
Mid-stay cleaning — Additional cleaning during multi-night stays
Custom add-ons — Airport transfers, welcome baskets, baby equipment, extra towels

Configuring Upsells

Go to your listing in the CMS
Open the Guest Portal tab
Under Upsells, toggle on the options you want
Set pricing for each option
Save

Pricing is per-listing — different amounts for different properties based on your costs.

How Guests Purchase

Guests see available upsells in their guest portal after booking. They select what they want and pay via Stripe.

AI-Driven Offers

When a guest messages asking "Can we check in early?", the AI checks your upsell configuration and offers it with the price. If the guest agrees, the AI sends them the payment link. No manual back-and-forth.

The AI only offers upsells when contextually relevant.

Fulfillment

After purchase, the reservation updates automatically. For early check-in, the check-in time adjusts. For mid-stay cleaning, a task is created for your cleaning team.

Tips

Price based on your cleaning schedule flexibility
The AI checks calendar for back-to-back bookings and only offers early check-in when available