Notification Settings

Vanio can notify you about almost anything that happens across your business. The trick is making sure you only hear about the things that matter — and that the right person on your team hears about each one. Notification settings give you fine-grained control over exactly that.

Where notifications can land

You can deliver each kind of alert through any combination of four channels:

• Push — a browser notification that pops up while you're using Vanio in any tab
• Email — sent to the address on your account
• SMS — a text message to your phone number
• In-app — collected in your in-app inbox so you can review them later

Most hosts use a mix: push for things they want to know about right now, in-app for the rest, email for daily summaries, and SMS reserved for true emergencies.

Configuring notifications event by event

Go to Settings → Notifications to see the full list of events you can be alerted about. A few of the most common ones:

• New booking received
• New user signup (with direct link to customer details)
• Booking cancelled
• Payment failed
• Payment refunded
• Message received from a guest
• Task assigned to me
• Task overdue
• Cleaner didn't check in on time
• Review posted
• Smart lock low battery
• AI escalation (the AI needs your help)

For each event, tick the channels you want to use. You can turn an event off entirely by leaving every channel unchecked.

Calendar conflict notifications

When Vanio detects a calendar issue — like a double booking or missing availability data — it can alert you so you can fix it before it affects guests. These notifications are automatically filtered to reduce noise:

• Smart filtering — You'll only see alerts about serious issues that need your attention. Routine booking rejections (like someone trying to book 2 nights when you require 5) are logged for your records but won't spam your inbox.
• One alert per property — If there's already an unread calendar alert for a property, new issues for that same property won't create additional notifications until you've read or archived the first one.

This means you'll get at most one calendar notification per property at a time, making it much easier to spot real problems that need fixing.

Quiet hours

Nobody wants an SMS at 3am about a payment retry. Quiet hours let you set a window each day during which non-urgent notifications are paused. Anything that arrives during quiet hours is held until the window ends, then delivered in a single batch.

To set them up:

1. Open Settings → Notifications → Quiet hours.
2. Set the start and end time and the time zone they apply to.
3. Choose which channels respect quiet hours. Most hosts pause SMS and push but leave in-app on.
4. Mark which events are urgent enough to break through quiet hours. Payment failures and AI escalations are common picks.

Per-team-member overrides

Every person on your team has their own notification settings. As an admin, you can set sensible defaults for the whole team, and each member can adjust their own from their profile. That way your cleaner only gets notified about cleaning tasks, your accountant only sees payment events, and you see everything you care about — without forcing one setting on everyone.

How AI escalations are handled

When Vanio AI hits a situation it isn't confident about, it escalates to a human. These escalations are treated as their own notification type so you can route them however you want. A few common setups:

• Solo host: push + SMS, breaks through quiet hours
• Team: in-app to the whole team, push to whoever is on call
• 24/7 operation: SMS to the on-call person, with a fallback to a second person if the first doesn't acknowledge within 5 minutes

Every escalation includes a one-tap link straight to the conversation so you can take over without hunting for it.

Common questions

Will I get duplicate notifications across channels? No. Each event sends one clean notification per channel you've enabled — no duplicates. Signup notifications now include a direct link to view the new customer's details.

What if I miss a notification? Everything is also stored in your in-app inbox, so nothing is ever lost. You can scroll back through every alert you've ever received.

Can I snooze a single notification type? Yes. From the inbox, click the bell icon next to any alert and choose how long to snooze it.

Can I test my notification settings? Yes — use the Send test notification button on the Notifications page. It will fire a sample alert to every channel you have enabled so you can confirm they're working before something real happens.

Why aren't I getting calendar sync alerts anymore? We've made calendar notifications smarter. You'll still get alerts about serious calendar issues, but routine booking rejections (like minimum stay requirements) no longer trigger notifications. Check your In-app inbox to review all calendar activity.