Your Vanio Subscription & Billing

Vanio bills you as your portfolio grows. You pay a small base for each listing you manage, plus usage for the things that scale — AI messages, SMS, voice minutes, and lock codes. No seat fees, no per-user lockouts, no contracts.

Plans at a glance

Vanio has three plans, all billed monthly.

• Owner — for hosts with 1-5 listings. Core inbox, calendar, direct bookings, Airbnb and Booking.com sync, basic AI messaging.
• Pro — for managers with 6-50 listings. Everything in Owner plus unlimited AI skills, workflows, voice agent, staff management, task marketplace, and operations dashboard.
• Scale — for managers with 50+ listings. Everything in Pro plus priority support, custom onboarding, SLA, dedicated account manager, and volume pricing on usage.

Every plan includes unlimited team members. You never pay per seat.

How billing works

Your monthly bill is the sum of two things.

1. Per-listing fee. A small flat fee for each active listing connected to Vanio. Inactive or archived listings are not billed.
2. Usage. Metered items like AI-generated guest messages, outbound SMS, voice minutes, and smart-lock codes. You only pay for what you actually use, and the live meter is visible on your billing page so there are no surprises.

Billing runs on the same day each month. You'll see one invoice that covers the listing fees plus the prior month's usage.

Finding your current plan and invoices

1. Click your avatar in the top right, then Settings.
2. Select Billing in the left sidebar.
3. The top of the page shows your current plan, next invoice date, and this month's estimated total.
4. Scroll down to Invoices to download any past invoice as a PDF.
5. Click Usage to see a real-time breakdown of AI messages, SMS, voice minutes, and codes used this cycle.

Upgrading or downgrading

1. Go to Settings → Billing.
2. Click Change plan.
3. Pick the plan you want and click Confirm.

Upgrades take effect immediately and you're only charged a prorated amount for the rest of the month. Downgrades take effect at the end of your current billing cycle so you don't lose paid time.

Payment methods

Vanio uses Stripe to process payments. You can pay with any major credit or debit card, and in some regions with bank debit (ACH in the US, SEPA in Europe).

To add or update your card:

1. Go to Settings → Billing.
2. Click Payment methods.
3. Click Add card, enter your details, and set it as default.

You can store multiple cards and switch which one is default at any time.

Billing portal

For anything beyond the basics — updating your business address, VAT number, or tax details — click Open billing portal on the billing page. This opens a secure Stripe-hosted portal where you can edit tax info, update cards, and download every invoice ever issued to your account.

What happens if a payment fails

If your card is declined, Vanio will:

1. Send you an email right away with a link to update your card.
2. Retry the payment three more times over the next week.
3. Put your account into a grace period — you keep full access for 7 days while you sort it out.
4. If still unpaid after 7 days, AI messaging and integrations pause. Your data is never deleted.

Updating your payment method and clicking Retry now restores everything within a minute.

Cancelling

You can cancel at any time.

1. Go to Settings → Billing.
2. Click Cancel subscription at the bottom of the page.
3. Confirm.

You keep access until the end of the current billing cycle. After that, your account goes read-only — you can still log in and export data for 90 days, but AI, integrations, and messaging are paused. Nothing is deleted for a full year, so you can come back anytime.

Common questions

Do you charge for team members? No. Invite as many staff, cleaners, and owners as you want — seats are always free.

What counts as an "active listing"? Any listing that has a calendar synced from an OTA, accepts direct bookings, or has a reservation in the current month.

Can I pause my account during the off-season? Yes. Contact support and we'll pause listing fees during months where you have no bookings. Usage is never charged when there's no activity.

Is there an annual plan? Yes, pay annually and save 15%. Ask support to switch you over.