Access Codes & the Reveal Time

You control when guests can see their access code in the guest portal — usually a set number of hours before check-in. Vanio AI now respects that exact same timing in chat, so a guest can't get the code early just by asking the assistant for it.

How it behaves

• Before the reveal time: if a guest asks for the door code or lockbox code, Vanio AI does not share it. Instead it tells the guest when the code will be available — for example, that it'll be ready 24 hours before check-in — so they know exactly what to expect.
• At or after the reveal time: Vanio AI shares the code when asked, the same moment it becomes visible in the guest portal.

The assistant never guesses or makes up a code, and this applies however the code is stored — connected smart locks, lockbox codes, and codes you keep as a saved variable are all held back until the reveal time.

One setting, everywhere

There's nothing extra to configure for this. Vanio AI follows the same reveal-time setting your guest portal uses, so the code appears to the guest at the same moment in chat and in the portal. Change the reveal time once and both stay in sync.

You set this where you manage your locks and check-in timing — look for the option that controls how far ahead of check-in the access code is shown to guests.

Why it matters

• Codes don't leak earlier than your policy allows, even to a persistent guest.
• Guests still get a clear, friendly answer — a firm time they can count on — instead of a flat "no."

Related

• Guest Portal & Check-In — where guests see their code.
• Smart Locks Overview — how access codes are generated.
• Vanio AI Replies to Cotravelers — the same safeguards apply to every traveler.